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Help Centre > Payments/Payment status > My payment was denied, but the money has not been returned to me. Why?

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My payment was denied, but the money has not been returned to me. Why?

Money from a denied payment is returned to the appropriate funding source for that payment. If you used money from your PayPal balance to make the payment, the money is returned to your PayPal account. If you made the payment with a credit card, the money is returned to your card. Depending on your card issuer, a credit to your credit card may take up to 30 days to process.

Note: If you used an eCheck or Instant Transfer to make the payment, the money is returned to your PayPal balance.
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