Money from a denied payment is returned to the appropriate funding source for that payment. If you used money from your PayPal balance to make the payment, the money is returned to your PayPal account. If you made the payment with a credit card, the money is returned to your card. Depending on your card issuer, a credit to your credit card may take up to 30 days to process.
My payment was denied, but the money has not been returned to me. Why?
Note: If you used an eCheck or Instant Transfer to make the payment, the money is returned to your PayPal balance.
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Why hasn't my money been deposited into my bank account? It has been more than 3-5 business days.It can take up to5 business days for your money to get to your bank account. Also, the time it takes can vary for different countries. To see how long it should take, log in to your PayPal account, go to My Account, and click Withdraw. If its How do I know if my money request or invoice has been paid?After your money request or invoice has been paid: We email you to let you know it has been paid. The Status of the invoice or money request changes to Paid in your Activity page. The money appears in your balance. What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: Why has my credit or debit card been charged twice?When there are multiple charges for the same transaction on your credit or debit card, it may be because you inadvertently clicked Send Money more than once. To get your money back, youll need to contact the recipient and request a refund. Heres how to find the recipients Why was my payment denied, refunded, or unclaimed?To find out why your payment hasnt been claimed yet or was denied or refunded, contact the person you sent your payment to. Denied: If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on Does my Money Pool stop accepting contributions once the end date has been reached?Once your Money Pool reaches its end date it will close and contributions can no longer be accepted. However, you may extend your Money Pools end date at any time before the end date is reached.My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected?No. Payments that arent flagged for Payment Review follow normal Seller Protection guidelines. To be eligible for PayPal Seller Protection: The Transaction Details page must show that the transaction is eligible or partially eligible for Seller Protection. You must ship to the address listed on the Transaction Details What if I forgot my password or my password has been locked?Heres how to create a new password. Go to the PayPal homepage and clickLog in. ClickHaving trouble logging in? ClickRecover it. Select one of the following: If you know your email address, click I dont know my password. Then enter your email address. If you dont know your What is a temporary hold by PayPal?When a temporary hold is placed on a payment, the funds are not available to the sender or the recipient. There are several different reasons why a payment may be held. Sometimes we need to confirm the source of the funds for the payment to make sure that Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Why was my credit card denied?There are a few reasons why your credit card payment didnt go through. PayPals process for accepting credit cards payments is rigorous. This helps prevent people from paying for things with stolen or unauthorized cards. The screening process is complex and, on rare occasions, it will impact valid What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed?Your transaction history shows your Mass Payment status with one of these messages: Processing: Your Mass Payment is in the works. Denied: The Mass Payment request wasnt approved and no funds were sent. This might have happened if you didnt have enough funds in your account. Processed: Your Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a Cancel link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you wont be able to cancel it yourself, as Why is my money being held in reserve?We hold money in reserve just in case you receive payment reversals or chargebacks, and your PayPal balance isnt enough to cover them. To find out how much money is being held or in reserve, simply click Details under the PayPal balance section. From time to time, we CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered What is my backup payment method?Your backup payment method is the debit card, credit card, or bank account which is charged if an Instant Transfer fails.Why can't I send money with my credit card?There are a few reasons why you might not be able to send money with your credit card. For regulatory reasons, there may be a limit on the amount of money you can send or receive. You can check your sending limit by logging into your personal PayPal Why is my payment being held for 21 days?If your payment is on hold or not available right away, well notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure What happens when an authorized payment is returned for insufficient or uncollected funds by my bank?If a payment is funded through a funding source that is a bank account, and that bank account rejects the payment because of insufficient (NSF) or uncollected funds, PayPal at its discretion may attempt to resend or represent the entry up to two (2) additional times. If the
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