How long do I have to accept a partial refund offer?
As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.
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If the refund I issue is accepted, are the fees from the original transaction credited to my account? When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount). When you issue a partial refund , we credit a percentage of the variable transaction fee, based on the amount of the refund .How do I accept eBay coupons? If you want to refund a payment that included a coupon, you'll be able to issue a full refund but not a partial refund .Why was my payment denied, refunded, or unclaimed? Refunded: If your payment was refunded , it means that the recipient accepted the payment but then sent your money back to you. Unclaimed:Refund or cancel payment Unclaimed and completed payments An unclaimed payment is automatically canceled if the recipient doesn’t claim or accept it within 30 days.How do I add, remove, or update the Accepted Card Types in my PayPal Manager account? Contact your business bank to see if they offer an internet merchant account. email@example.com Contact Payflow Sales at 1-888-847-2747 or by email at to obtain a merchant account.As a buyer, how can I close my dispute? If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute is closed it can't be reopened or escalated to a claim.What is the Seller Protection Policy and what items aren’t covered? To ensure that your items are shipped to the appropriate address, do not accept shipping labels from the buyer or offers to use their shipping services (such as access to their account), since you will not be covered under seller protection. Fraudulent buyers may encourage you to use their shipping services since they have the ability to change or reroute the shipping address and then open a claim saying they did not receive the item from you.I don't have a PayPal account. Why did I get an email from PayPal that I received a payment? If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.What gambling activities does PayPal prohibit? • Sweepstakes betting, where large entry fees, or stakes, are pooled and awarded to winners. • Bookmaking betting, in which speculators offer odds against each horse or dog and accept bets against their predictions. • Pari-mutuel betting, where betting odds on a given horse or dog are derived from a comparison between the total amount wagered on the animal and the total wagered on all the animals in the race.Why should I use PayPal? Accepting PayPal may attract more buyers, including new customers from different parts of the world where we offer our services. Buyers can be confident that they will be able to purchase from you without sharing their financial information. As a seller, you can trust that our advanced technologies will help make processing payments safer for you.What is a chargeback? When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund . ... Don’t recognize a credit card charge.Can I create a shipping label to return a purchase to the seller? Yes. If you want to return an item you purchased with PayPal – and the seller accepts returns – you can create and purchase a return shipping label. ... Before creating the label, ask the seller what the return and refund requirements are.Why is the payment I sent pending? What if I want to cancel it? ... the recipient hasn’t accepted it yet. ... and request a refund . ... canceled automatically and refunded to you. If you sent the payment using a Debit or Credit card, the refund will credit to the card used. ... If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance. ... If the recipient doesn’t agree to refund your money, you may be able to open a dispute in the , where you'll be able to communicate directly with the recipient/seller and try to resolve any issues.What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance? If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.What are reserves? Ship promptly and give your customers valid tracking information through PayPal, so they can keep tabs on their purchases and know when to expect delivery. Communicate early and often with your buyers and let them know about any changes, delays, or other important information. Avoid long refund times, which can lead to complaints from unsatisfied customers.How do I issue a refund? You can issue a full or partial refund up to 180 days after you receive a payment. Here’s how to issue a refund:
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