How long do I have to accept a partial refund offer?
As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire.
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How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go to the Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the seller's refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How long does the seller have to ship my item?We encourage sellers to ship an item as soon as they receive a payment. Most sellers ship within 7 days. (Allow extra time for international shipments.) Depending on the shipping service the seller uses, you may be able to track your item online. If the seller prints a Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. How do I offer free shipping?Even if you are using your Profile Shipping and or Sales Tax Preferences to set these values for your PayPal Shopping Cart, you can modify your Add To Cart button code to override your profile-based preferences. The specific code is listed below. To offer free shipping, you will Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that you’re responsible How long do bank transfers take?Estimated arrival: 1 business day Transfers made after 7:00 PM ET or on weekends or holidays take longer. All transfers are subject to review and could be delayed or stopped if we identify an issue. TIMETABLE If you need to find out when your bank transfer will arrive How long does it take to investigate my claim?You have 180 days from the transaction date to initiate a dispute on a transaction. The timeframes vary depending on if you have an open dispute or claim and the type of dispute or claim you opened: Most claims are investigated within 10-14 days or less. In some How do I accept eBay coupons?Your customers will automatically be able to redeem eBay coupons if you accept PayPal. When a buyer uses a coupon, you'll receive your full payment. If you want to refund a payment that included a coupon, you'll be able to issue a full refund but not a partial refund. How do I issue a refund?You can issue a full or partial refund up to 180 days after you receive a payment. Here’s how to issue a refund: Click Activity at the top of the page. Click the payment you want to refund. Click Issue a refund. Enter the refund amount, then click How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you won’t be able to cancel it yourself, How do I view refunds in my History log?The History Log keeps a record of all your PayPal transactions. To view transactions that have been refunded, follow these steps: Click Activity. Click Advanced Filters and select Refunds. Select the dates by manipulating the date box. Click Search to load the selections. How do I log in if I don't have my PayPal Security Key with me?Log in to your PayPal account. Click I don't have my security key with me. Select I don't have my PayPal Security Key and click Continue. Confirm your identity and click Submit. Click Continue. Your PayPal Security Key token or key card is now disabled for this session. How long does an electronic transfer take to clear?Electronic Transfers from your PayPal Account to your bank account typically take 3-5 business days to post an electronic fund transfer is not the same as a wire transfer; it is a group of payments electronically transferred to participating depository financial institutions, therefore accounting for the extra time required Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. You’re a new seller with PayPal or you’re an established seller but have opened a new account. When you’re a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller How does PayPal for Marketplaces handle orders and refunds?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Order and refund processing depends on whether a marketplace has a What is Return Shipping on Us and how do I activate it?Return Shipping on Us is available to customers who have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale. For more information, check the
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