Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

How do I open a dispute?

If you haven't received your item or the item you received doesn't match the original product description, let us know. We'll help you open a dispute in the Resolution Center to let the seller know about the problem. 

You have to open a dispute with PayPal within the timeframe noted in the transaction details. We won't investigate disputes filed after a deadline, but we will document your problem. 

Here's how to open a dispute: 

  1. Click Resolve a problem in our Resolution Center.
  2. Click Dispute a Transaction.
  3. Select the date range for the transaction you want to dispute.
  4. Click the radio button beside the date of the transaction you want to dispute, then click Continue.
  5. Select the reason for your dispute, then click Continue.

After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim. 

Here's how to escalate a dispute to a claim: 

  1. Click Resolve a problem in our Resolution Center.
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate this dispute to a PayPal claim near the bottom of the page.
  4. Follow the instructions and click Escalate to a claim.

We will contact you if we need additional information. We will try to make a decision within 30 days. To check the status of your claim, log in to your PayPal account and visit the Resolution Center.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.