When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.
My payment is on hold due to an open dispute, claim, or chargeback. Why?
A seller can issue a refund on a disputed transaction through the Resolution Center.
Once the dispute, claim, or chargeback is resolved, the remaining funds will be released. The timeframe of your dispute can vary. Please review our timeline guidelines for more information.
You can view the current status of an open dispute or claim in the Resolution Center.
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Why is my payment on hold or unavailable?There are several reasons funds may be temporarily unavailable: 1. Youre a new seller with PayPal or youre an established seller but have opened a new account. When youre a new PayPal seller, it takes time to build up enough history to demonstrate a pattern of positive buyer-seller Why is my payment being held for 21 days?If your payment is on hold or not available right away, well notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure What is a temporary hold by PayPal?When a temporary hold is placed on a payment, the funds are not available to the sender or the recipient. There are several different reasons why a payment may be held. Sometimes we need to confirm the source of the funds for the payment to make sure that What are some reasons my payment could be held?In deciding whether to apply payment holds, PayPal reviews many factors including: Account tenure Transaction activity Business type Past customer disputes Overall customer satisfaction Holds are typically placed on: New sellers or sellers who have limited selling activity - until they build up a history of successful transactions How do I open a dispute or file a claim?Here is how to open a dispute: Click Resolve a problem in our Resolution Center. Click Report a Problem. Select the transaction you want to dispute and click Continue. Select the reason for your dispute, then click Continue. To file a claim, first open a dispute and try What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: What is Funds Availability or Hold?Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your money in your pending balance, were trying to make sure that theres enough money in your PayPal account to resolve any issues What are holds and disbursements?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When they sign up for PayPal for Marketplaces, partners and merchants What is Buyer Abuse?PayPal takes action against buyers with a history of abusingour policies. This includes buyers who may be filing dishonest or excessive disputes, claims, chargebacks, or bank transfer returns. We offer buyers purchase protection for the following: Unauthorized account access and use Items not received from the seller Items What are disputes and claims?You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem. Before you open a dispute, though, we recommend you contact the How do I view the status of my dispute or claim?If youre still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select How do I get my money sooner for a transaction on hold?You can work to expedite the release of temporarily unavailable funds by processing your sales quickly and then providing the fulfillment details. Here are some specific actions you can take: Action Time to release What you need to do Print shipping label with PayPal Add Tracking 3 days I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There How do I open a dispute?If you havent received your item or the item you received doesnt match the original product description, let us know. Well help you open a dispute in the Resolution Center to let the seller know about the problem. You have to open a dispute with PayPal within the Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesnt agree to refund your money, you may be able Why is my money being held in reserve?We hold money in reserve just in case you receive payment reversals or chargebacks, and your PayPal balance isnt enough to cover them. To find out how much money is being held or in reserve, simply click Details under the PayPal balance section. From time to time, we What is a chargeback?When a customer files a chargeback with their credit card issuer, it means that theyre disputing a charge and asking the card issuer for a refund. A customer might file a chargeback because they: Didnt receive their item. Received a damaged or defective item. Dont recognize a credit Are Money Pool contributions subject to holds and reserves?Yes. We may apply a hold or reserve to a Money Pool balance if necessary to ensure the secure use of PayPal by both the organizer of a Money Pool and its contributors. Read more about holds and reserves here and here. How long does it take to investigate my claim?You have 180 days from the transaction date to initiate a dispute on a transaction. The timeframes vary depending on if you have an open dispute or claim and the type of dispute or claim you opened: Most claims are investigated within 10-14 days or less. In some
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