I have an account issue. Where can I go to resolve this?
The Resolution Center is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes, chargebacks, and appeals.
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Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that you’re responsible When will my Android Pay account automatically top up?The account will automatically top up when you don’t have enough money in your PayPal balance to complete a transaction. You can also manually add money to your account on paypal.com or through the PayPal app. Need more help? How do I turn off automatic top up for How can I add PayPal to Google Pay?You can add PayPal to Google Pay through the Google Pay app or through the PayPal app. To add through the PayPal app tap the Settings gear icon, then Google Pay, then Set it Up. At this time Google Pay is only available to US customers. Need more help? What happens if my mobile device is lost or stolen and I use Google Pay?If you lose your mobile device, you should deactivate PayPal within Google Pay as soon as possible. Here’s how: Click Settings (Gear icon), then click Payments. Click Manage pre-approved payments and cancel the latest Active Google, Inc billing agreement. If you need help, contact us at 1-855-684-1966, Mon-Fri I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you purchased the item on a site other than eBay, use the PayPal Resolution Center. There What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account during the relevant reporting period between January 1, 2014 to November 21, 2017. This I sent money to the wrong email address, but the payment is completed. What do I do?If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact information on the Transaction Details page. Here’s how to find their contact information: Click Activity at the top of the page. Click the transaction. Locate your recipient’s Why can't I log in?If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. I forgot my email address.You can retrieve or change your PayPal email address if you can confirm the following account information: your name your ZIP code your phone number your credit card number Here’s how: Go to the PayPal website. Click Log In. Click Forgot your email address or password? Select I Can I have multiple PayPal accounts?Yes. You can have one Personal account and one Premier or Business account. You can add more email addresses, debit or credit cards, and bank accounts to your account, but each account must have its own email address and financial information. You can also upgrade your Personal account How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you don't have an upload button available in the Resolution Center then you won't be able to upload additional information at this time. Here's how to upload What is Return Shipping on Us and how do I activate it?Return Shipping on Us is available to customers who have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale. For more information, check the What if I forgot my password or my password has been locked?Here's how to create a new password. Go to the PayPal homepage and click Log in. Click Having trouble logging in? Click Recover it. Select one of the following: If you know your email address, click I don’t know my password. Then enter your email address. If you don’t know your
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