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How can I void a label I printed? What if I need to reprint a new label?

If you have printed a label and have not used it, you can void it and ask the shipping carrier for a refund.

When you purchase a shipping label, a postage transaction is created and is visible in your account summary.
  1. Log in to your PayPal account.
  2. Click the details of the postage transaction.
  3. Click void label (this link is available ONLY for 48 hours after you purchase the label. You can only void a label within this time frame).
  4. Once you click this link, your label is null and voided.
Note:
  • The void request goes to the shipping carrier for review and if approved by the shipping carrier, the money is refunded to your PayPal account.
  • It generally takes 10-14 business days for the refund to be issued by the shipping carrier.
 If your shipping label is damaged and you’d like to get another one, here’s how:
  1. Log in to your PayPal account.
  2. Click the details of the postage transaction.
  3. Click reprint label to get another label.
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