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Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. How do I accept eBay coupons?Your customers will automatically be able to redeem eBay coupons if you accept PayPal. When a buyer uses a coupon, you'll receive your full payment. If you want to refund a payment that included a coupon, you'll be able to issue a full refund but not a partial refund. Why did eBay and PayPal separate?Why did eBay and PayPal separate? eBay and PayPal have become two standalone companies to capitalize on their respective growth opportunities. How does this affect me? You can keep using PayPal on eBay just like you do today; that won’t change. The only change you should experience How do I contact PayPal customer service?You can call us by clicking Call customer support near the top of the page in the PayPal Help Center. If you want to email us, click Message Center, then click Compose in the top right corner to create a new email. When you click "Call customer support" and log How do I remove an email address from my contact list or address book?You can add, edit, and delete contacts from your PayPal address book within the Invoice Settings area of your PayPal account. Here's how to access your PayPal address book. Click Send and Request near the top of the page. Click Create Invoice. Under Settings, click Address Book. Click How do I contact PayPal if I have questions on Payment Review?If you have an account manager, please contact them. Otherwise, log in to your PayPal account and click Help & Contact at the bottom of any page. I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you purchased the item on a site other than eBay, use the PayPal Resolution Center. There What should I do if I have a problem with an eBay transaction?If there’s a problem with something you bought on eBay, we recommend you go to the eBay Resolution Centre for help. Here’s how to reach the eBay Resolution Centre: Log in to your eBay account. Click eBay Security & Resolution Centre at the top of the page. If I've been using PayPal to purchase eBay items but do not have a PayPal account. How do I sign up?When you sent your payment through PayPal, you received an email receipt. If you still have access to that receipt, just open the email and click the Sign Up Now link to sign up for a PayPal account. If you no longer have the email receipt, visit https://www.paypal.com/signup. Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that you’re responsible I do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item?The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If you're unable to resolve the issue directly with the seller, and have the original email receipt Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you won’t be able to cancel it yourself, I sent money to the wrong email address, but the payment is completed. What do I do?If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact information on the Transaction Details page. Here’s how to find their contact information: Click Activity at the top of the page. Click the transaction. Locate your recipient’s What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. What is the Message Center?What is the Message Center? PayPal has created a Message Center for its customers, like most financial institutions and eBay provide. The Message Center gives PayPal the ability to communicate with you within the framework of a new mailbox inside your PayPal account. It also provides you with a way CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account during the relevant reporting period between January 1, 2014 to November 21, 2017. This How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Here’s what we recommend: Contact your seller to discuss your problem. If you’re still not satisfied, you can open a dispute in the Resolution How do I send money?With PayPal, you can send money to anyone with an email address. Here’s how to send money. Click Send & Request at the top of the page. Select how you would like to send money. Enter the email, mobile number or name of the person you want to
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