When does PayPal automatically close a dispute?
PayPal automatically closes a dispute:
- after 20 calendar days, unless it is escalated to a PayPal claim
- if the seller makes an offer to resolve the dispute and the buyer doesn’t respond within 10 days
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As a buyer, how can I close my dispute? next to the dispute you want to close. Click Close this dispute Let the seller know why you're closing the dispute , then click Close disputeCan I provide additional information or evidence to help resolve a claim? next to the claim. Click Resolve Complaint on the Claim Details page.Can I reopen a closed dispute? No. Once a dispute is closed it can’t be reopened. eBay Resolution CenterShould I report my problem in the eBay or PayPal Resolution Center? The current PayPal policy allows you to file a claim with PayPal after filing with eBay. If you file a claim with PayPal while an eBay claim is open you’re eBay claim will be closed and we’ll then proceed with your new PayPal claim instead.What are disputes and claims? You can ask PayPal to help resolve the problem by escalating a dispute to a claim within 20 days of the date the dispute was opened. PayPal will investigate the claim and decide the outcome.I received goods that are not as described for an eBay purchase. Can I dispute the payment? Didn’t buy your item on eBay? We may have a PayPal protection program that can help you resolve your problem. To find out about all of our protection programs, please visit the Security and ProtectionsI do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item? If you're unable to resolve the issue directly with the seller, and have the original email receipt for the transaction, you can open a dispute within 45 days of the payment. By opening a dispute , you can communicate with your seller to resolve the problem.How do I report potential fraud to PayPal? If you sent a payment but haven’t received what you paid for, or believe the seller to be fraudulent, you should visit our Resolution Center. We’ve developed several programs to help protect you, and opening a dispute is the first step to help get your problem resolved . Here’s how:How do I open a dispute? After you open a dispute , you have 20 calendar days to communicate with the seller before the dispute automatically closes . If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.How do I issue a full refund for a dispute? You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute .When should I escalate a dispute to a claim? You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.My payment is on hold due to an open dispute, claim, or chargeback. Why? When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered " disputed " until the dispute , claim , or chargeback is resolved . This ensures that the funds are available if a refund is needed.I have an account issue. Where can I go to resolve this? The Resolution Center is where buyers and sellers resolve issues. You can check on things like an issue status or limited account access, and you can manage disputes , chargebacks, and appeals.How do I view the status of an unauthorized claim? If you can’t find your claim: Select All Closed Cases from the View list.I didn’t receive the item I purchased or it’s different from the description. If you don’t escalate a dispute to a claim within 20 days, we automatically close it. Once a dispute is closed, you can’t reopen it or escalate it to a claim.What is Pay After Delivery? You still have full coverage on your payments. If you don’t receive your item or the item isn’t what you expected, just let us know by reporting a problem in our Resolution Center. If you report the problem within 14 days of making your purchase, we’ll put your payment on hold and you won’t pay until the dispute is resolved .How do I get my money back? You can open a dispute within the timeframe noted in the transaction details. If your dispute is not resolved or escalated to a claim within 20 days it will be closed .What is Buyer Abuse? not listed above that buyers may experience with their purchases. If you suspect that you are being targeted by a buyer while the case is open, please send us as much information as possible about any related transactions and why you think the buyer may be at fault. If the case has already been closed , you can appeal the decision on your claim and specifically reference “buyer abuse” as the reason for the appeal.
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