When refunding a payment, can I choose between a full or partial refund?
Yes. You can make a full or partial refund by clicking the Issue Refund link at the bottom of the Transaction Details page. The Issue Refund option is available for 60 days from the initial payment date.
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How do I issue a full refund for a dispute? You can issue a refund within 180 days of receiving a payment . Issuing a full refund automatically closes a dispute.How do I accept eBay coupons? If you want to refund a payment that included a coupon, you'll be able to issue a full refund but not a partial refund .How do I issue a refund? You can issue a full or partial refund up to 180 days after you receive a payment. Here’s how to issue a refund: Click the payment you want to refund. Click Issue a refund Enter the refund amount, then click Continue Review the information, then click Issue Refund You can refund payments that are Completed To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.What is PayPal Purchase Protection? If an item doesn’t arrive or is significantly not as described we will help you to get a full refund . ... Use PayPal to complete your payment . ... If your transaction qualifies for PayPal Purchase Protection you are covered for the full purchase price plus the original shipping charges.Why was my payment denied, refunded, or unclaimed? If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on the Transaction Details page.What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance? If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.Refund or cancel payment Unclaimed and completed payments An unclaimed payment is automatically canceled if the recipient doesn’t claim or accept it within 30 days.How will my payments be funded? If you do not have a PayPal account, you must enter a valid credit card to complete your payment. Note: You may have the option to pay for your entire purchase using eCheck or PayPal Credit.I sent money to the wrong email address, but the payment is completed. What do I do? PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing .Can I view payments I made before opening a full account? When you sent your payment through PayPal, you received an email receipt. If you still have access to that receipt, just open the email and click the Sign Up NowIf the refund I issue is accepted, are the fees from the original transaction credited to my account? You receive credit for your original transaction fees based on the kind of refund you issue. When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount).When will my eBay payment be available? If a dispute, claim, chargeback, reversal or other issue is received during the time your payment is unavailable, the payment will remain pending until the issue is resolved. If you, as the seller, are found responsible, funds from the transaction will be used to refund the buyer’s payment .How do I request a refund? You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item.Can I cancel a payment that I've already sent? How to withdraw funds to my bank account? How do I cancel a payment or request a refund ?Why is the payment I sent pending? What if I want to cancel it? It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance. Once the payment is in your balance you canWhy is my refund pending? We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a refund to be deposited to your PayPal account. Your money will be available when the payment status changes from “pending’ to ‘completed.’ If the payment fails, the transaction status will change from ‘pending’ to canceled’ and the amount will not be credited.What happens to the funds from a Denied payment when I use a credit card or debit card? When a credit or debit card payment is denied by the recipient, PayPal refunds the transaction fee to the card that was used. If credit is not issued or posted on your card or bank statement within 30 days, you need to contact the card issuer or bank. We don’t know when your credit card issuer or bank will complete a credit sent by PayPal.How can I view the status of my refund? Where is my refund sent to? How your money is refunded depends on how you made the original payment .When a refund is sent, is all the money returned to the sender's account? How a refund is credited depends on how you made the original payment . If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance.
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