Yes. You can make a full or partial refund by clicking the Issue Refund link at the bottom of the Transaction Details page. The Issue Refund option is available for 60 days from the initial payment date.
When refunding a payment, can I choose between a full or partial refund?
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How do I issue a refund?You can issue a full or partial refund up to 180 days after you receive a payment. Heres how to issue a refund: Click Activity at the top of the page. Click the payment you want to refund. Click Issue a refund. Enter the refund amount, then click How do I accept eBay coupons?Your customers will automatically be able to redeem eBay coupons if you accept PayPal. When a buyer uses a coupon, youll receive your full payment. If you want to refund a payment that included a coupon, youll be able to issue a full refund but not a partial refund. Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesnt agree to refund your money, you may be able If the refund I issue is accepted, are the fees from the original transaction credited to my account?You receive credit for your original transaction fees based on the kind of refund you issue. When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount). When you How do I issue a full refund for a dispute?Heres how: Go to the Resolution Center. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days of receiving a payment. Issuing How long do I have to accept a partial refund offer? As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire. How do I accept or deny a partial refund?You can accept or deny a partial refund in the Resolution Center. Go tothe Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the sellers refund offer or suggest a different amount. Click Submit. As soon as a seller initiates a partial refund, How can I view the status of my refund?You can view the status of your refund in your Activity. Heres how to view the latest status: Click Activityat the top of the page. From the dropdown menu, select Refunds. Select the desired dates. Click View. Click Details next to the refund. Here are a few common Why is my refund pending?We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a Cancel link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you wont be able to cancel it yourself, as Can I view payments I made before opening a full account?Yes. Once you open a PayPal account, you can view transactions you made as an unregistered PayPal user. When you sent your payment through PayPal, you received an email receipt. If you still have access to that receipt, just open the email and click the Sign Up Now Why was my payment denied, refunded, or unclaimed?To find out why your payment hasnt been claimed yet or was denied or refunded, contact the person you sent your payment to. Denied: If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on When a refund is sent, is all the money returned to the sender's account?How a refund is credited depends on how you made the original payment. If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance. If you paid with a credit or debit card, we credit the refund to your card. Depending How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. Why has my credit or debit card been charged twice?When there are multiple charges for the same transaction on your credit or debit card, it may be because you inadvertently clicked Send Money more than once. To get your money back, youll need to contact the recipient and request a refund. Heres how to find the recipients Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupons redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered Does PayPal cover my purchase if there's a problem?When you pay with PayPal on any website PayPalPurchase Protection covers you if you have a problem. If an item doesnt arrive or is significantly not as described we will help you to get a full refund. To qualify for PayPalPurchase Protection: Use PayPal to complete your payment. How do I void a UPS label I created with PayPal Shipping?You can void your shipping label if it has been less than 24 hours since you created the label and if you have not used the label to ship the package. Click the PayPal paymentthat you created a label for. If you cant find it on your summary
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