When refunding a payment, can I choose between a full or partial refund?
Yes. You can make a full or partial refund by clicking the Issue Refund link at the bottom of the Transaction Details page. The Issue Refund option is available for 60 days from the initial payment date.
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How do I accept or deny a partial refund? You can accept or deny a partial refund in the Resolution Center. Go to the Resolution Center. Open cases from the list. Click Resolve next to your case. Accept the seller's refund offer or suggest a different amount. Click Submit. How do I issue a full refund for a dispute?Here’s how: Go to the Resolution Center. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days of receiving a payment. Issuing Can I view payments I made before opening a full account?Yes. Once you open a PayPal account, you can view transactions you made as an unregistered PayPal user. When you sent your payment through PayPal, you received an email receipt. If you still have access to that receipt, just open the email and click the Sign Up Now How long do I have to accept a partial refund offer? As soon as a seller initiates a partial refund, a buyer has 10 days to accept or deny the offer. If the refund is not accepted or denied within that time period, the offer will expire. What happens to the funds from a Denied payment when I use a credit card or debit card?When a credit or debit card payment is denied by the recipient, PayPal refunds the transaction fee to the card that was used. If credit is not issued or posted on your card or bank statement within 30 days, you need to contact the card issuer or bank. I've signed up and paid for a preapproved payment agreement, such as a recurring payment, subscription, automatic billing or installment plan. How can I find it?Here’s how to view your preapproved payment information: Log in to your PayPal account. Go to your Profile. Click Preapproved payments under "Payment settings." Click the agreements you want to view. Please note that you should contact the seller directly with questions about your plan. You can find Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you won’t be able to cancel it yourself, When should I escalate a dispute to a claim?You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. If you are unable How do I issue a refund?You can issue a full or partial refund up to 180 days after you receive a payment. Here’s how to issue a refund: Click Activity at the top of the page. Click the payment you want to refund. Click Issue a refund. Enter the refund amount, then click How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. Why did I get the error "Your session has timed out" when making a payment with PayPal Payments Standard buttons?Issue The PayPal system dropped your connection, or "timed out," after five minutes of inactivity. Causes If the system times out in fewer than five minutes, the cause may be loss of secure connection. This usually occurs due to: Internet congestion. Your browser's cookies or cache. Use of When a refund is sent, is all the money returned to the sender's account?How a refund is credited depends on how you made the original payment. If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance. If you paid with a credit or debit card, we credit the refund to your card. Depending How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You don't need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?Here's how to cancel an automatic billing agreement you have with a merchant: Log in to your PayPal account. Click the Profile icon next to "Log out." Click Manage Payments under "Payment settings." Click the merchant name. Click Cancel Automatic Billing at the top of the page. If Can I cancel a money request or invoice that I've already sent to someone? Yes. You can cancel a money request or invoice at any time: Log in to your PayPal account. Click Cancel under the pending request on your Summary or Activity page. Confirm by clicking Yes. Can I provide additional information or evidence to help resolve a claim?Yes, you can send us a fax or upload your information to the Resolution Center. To send us a fax or to upload the documents: Log in to your PayPal account. Click the Notifications bell at the top of the page. Click Resolve next to the claim. Click Resolve Can I place PayPal in a Frame or iFrame on my site?PayPal allows its payment pages to appear inside a frame for only the following products: PayPal Digital Goods PayPal Payments Advanced PayPal Payments Pro PayPal Payments Pro Hosted Solution Due to security concerns involving iFrame, the browser you use must be current and secure for iFrame use. Transactions How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page.If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with Can I reopen a closed dispute? No. Once a dispute is closed it can’t be reopened. If you purchased your item on eBay, you may be able to file a claim with eBay if it’s been less than 45 days from the date of the transaction. Go to the eBay Resolution Center. Can I create a Gift Certificate button?As of February 1, 2017, PayPal no longer offers the ability to create Gift Certificate buttons. Existing or unused Gift Certificates will still be honored, but this feature has been discontinued until further notice.
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