I forgot my email address.
You can retrieve or change your PayPal email address if you can confirm the following account information:
- your name
- your ZIP code
- your phone number
- your credit card number
- Go to the PayPal website.
- Click the question mark (?) in the Email address box.
- Select I don't know what email address I used and follow the prompted instructions.
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How do I confirm my email address?You’ll need to confirm your email address before you can send or receive money. Here's how to confirm your email address. Go to Settings. Click Update next to the email address you want to confirm. Click Confirm this email and we'll send you an email. In the email How do I add or change my primary email address?Here's how: Log in to your PayPal account. Select Profile > Profile and settings. Click My business info. Click Update next to Email. Click + to add a new address to your account. Enter your new email address, then click Add Email. PayPal will send a confirmation email How do I update or remove my email address?You may add up to eight email addresses to your PayPal account. Remember that each email address can only be associated to one PayPal account at a time. If you want to replace your current email address with another one, simply add a new address and remove your I did not receive my email address confirmation.If you have not received the PayPal message to confirm your email address, please check your spam or junk mail folder. You may also try adding firstname.lastname@example.org to your address book to see if you can find the confirmation email. If you still don't see the email, please How do I remove an email address from my contact list or address book?You can add, edit, and delete contacts from your PayPal address book within the Invoice Settings area of your PayPal account. Here's how to access your PayPal address book. Click Send and Request near the top of the page. Click Create Invoice. Under Settings, click Address Book. Click How do I replace my email address in a non-hosted, unencrypted PayPal button with my Merchant Account ID?Here's how: Log in to your PayPal account. Click Profile > Profile and settings.. Ensure you are on the My business info option in left column. Copy your Merchant Account ID. Open the HTML code of the PayPal button in your website and replace your PayPal account email What if I forgot my password or my password has been locked?Here's how to create a new password. Go to the PayPal homepage and click Log in. Click Having trouble logging in? Click Recover it. Select one of the following: If you know your email address, click I don’t know my password. Then enter your email address. If you don’t know your Which email address does my customer send a payment to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, the How do I select an email address as primary?Here's how you can select your primary email address: Click the Settings icon next to "Log Out". Click Update beside Email (to update an email address, you must have at least two email addresses on file). Select the email address you want to make primary. Click Make Primary. How do I change my street address?Here's how to update your address. Click the Settings icon next to "Log out." Click Manage all addresses in the "Address" section. Click Update under the address you want to change. Enter your changes and click Update Address. We will automatically validate your address, and may suggest a Can I email a gift certificate to someone who doesn't have an email address?No. However, you can print a gift certificate and send it to the recipient. The recipient must have a PayPal account or sign up for a one to redeem a Merchant Gift Certificate. Do not enter a recipient email address if you are not sure which email address Can I use an email address registered with another PayPal account?No. For security reasons, PayPal only allows an email address to be registered on one PayPal account at a time. Why can't I change the shipping address for my transaction?You previously entered an address on the merchant's site. This merchant allows you to pay using only this address. If you need to use a different address, return to the merchant's site and enter the correct address.Can I change my PayPal address to another country?No. The laws applicable to PayPal accounts differ by country, so you can't change your address to a country that is different from the country you used when you opened your account. If you're moving abroad, you’ll need to close your existing account and open a new account. How do I edit my shipping address options?When creating your PayPal payment buttons, you can choose one of the following shipping address options: Make shipping optional <input type="checkbox" title="Manual" name="no_shipping" value="0"> No shipping needed <input type="checkbox" title="Manual" name="no_shipping" value="1"> Yes, require shipping <input type="checkbox" title="Manual" name="no_shipping" value="2"> To edit your PayPal payment button, retrieve the I sent money to the wrong email address, but the payment is completed. What do I do?PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing. How do I set up my email notification preferences?PayPal offers several automated email notifications to keep you updated on your account activity. You can choose to receive these emails automatically when: You receive money Special notifications or surveys are sent to customers You receive a Website Payment or Auction Logo payment Here's how you can view How do I add additional email addresses to my account?You may add up to eight email addresses to your PayPal account. Remember that each email address can be associated to one PayPal account at a time. Log in to your PayPal account. Click the Profile icon next to "Log out." Under Email, click the "+" sign and How do I recover my password when I can't access my email?Here's how to reset your password by text: Go to www.paypal.ca. Click Log In at the top of the page. Click Having trouble logging in? (*do NOT close out of this window or you'll need to restart the password reset process.) Type the email address you use for PayPal and click Next. Select Receive a text so we can
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