This most often occurs for one of the following reasons:
My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?"
- Your recipient might not have signed up with PayPal using the same email address that you used to send the money. The recipient simply needs to add this email address to their account (they can add up to eight addresses) and confirm the new email address. The money will then immediately appear in their balance.
- The recipient may not have confirmed their email address. Any payments sent to an account will not appear in the account balance until the user has completed the registration process by confirming their email address.
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What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed?Your transaction history shows your Mass Payment status with one of these messages: Processing: Your Mass Payment is in the works. Denied: The Mass Payment request wasnt approved and no funds were sent. This might have happened if you didnt have enough funds in your account. Processed: Your Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesnt agree to refund your money, you may be able Why is my payment being held for 21 days?If your payment is on hold or not available right away, well notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure Why was my payment denied, refunded, or unclaimed?To find out why your payment hasnt been claimed yet or was denied or refunded, contact the person you sent your payment to. Denied: If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on Why does it take so long for my recipient's account balance to reflect my eCheck payment?It can take several business days for your eCheck transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from. U.S. - up to 4 business days Canada - up to 8 business days What happens after I send money?After you send money, the recipient receives an email notification of your payment. After clicking on the link included in the email, the recipient can log in to PayPal or sign up for a new account, and the money will immediately appear in his account balance. Tip: PayPal Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a Cancel link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you wont be able to cancel it yourself, as I received a payment notification email, but the payment does not appear in my PayPal account. Why?If youre notified that youve received a payment, but you dont see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment Which API should I use to receive payments directly from my customers?For simple one-sender-to-one-receiver integrations, PayPal recommends that you use Express Checkout via Braintree SDKor the REST API to process direct payments.Why didn't I receive any IPN posts?Issue You havent been receiving Instant Payment Notification (IPN) posts. Causes and Solutions Multiple issues, explained in the next few paragraphs, can produce this error. Your receiving accounts email address is unconfirmed Check that youve confirmed the email address on the account the payment is being sent to. Why is the payment I received under review?PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, well review it and ask you to wait until our review is complete before shipping. The review process usually takes less than 24 hours, but sometimes can extend What are some reasons my payment could be held?In deciding whether to apply payment holds, PayPal reviews many factors including: Account tenure Transaction activity Business type Past customer disputes Overall customer satisfaction Holds are typically placed on: New sellers or sellers who have limited selling activity - until they build up a history of successful transactions Which API should I use to split payments between receivers?You have two options available for splitting payments among multiple receivers: In a parallel payment, payment is sent to up to six receivers. In a chained payment, payment is made to a primary receiver, who keeps some of the payment and pays the rest to one or more Why didn't I receive funds for completed orders?Issue You arent receiving funds for completed orders through your PayPal buttons. Causes This error usually results from problems with your merchant accounts email address designated in your button code. Solution Heres how to resolve the problem: Ensure that the email address for your Merchant Account ID is Why is the payment I sent pending? What if I want to cancel it?If you sent a payment or made a purchase that is pending or unclaimed, that means the recipient hasnt accepted it yet. Only payments that are sent to unregistered or unconfirmed email addresses and mobile numbers may be canceled. These payments will have a status of Unclaimed and Why did I get the error "Account not found. Unilateral receiver not allowed in chained payment is restricted" when testing the chained payment on my site?Important: Adaptive Payments is now a limited release product. Its restricted to select partners for approved use cases and shouldnt be used for new integrations without guidance from PayPal. Issue PayPal presented an Account not found. Unilateral receiver not allowed error message. Cause This usually occurs when the What happens to payments that aren't collected after 30 days?Payments that are not collected after 30 days are returned to the sender and marked as "Returned" in the Transaction History. PayPal members can manually reverse unclaimed payments before the 30-day automatic reversal.Members may also reverse unclaimed payments before the 30-day automatic reversal if the recipient has not Why are my PayPal PLUS payments being declined?Your payment can be declined for any of these reasons: When a customer tries to pay with direct debit, a credit card, or a bank account that was previously registered in a PayPal account, PayPal risk analysis will probably decline the payment. Our risk analysis seeks approval for
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