My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?"
This most often occurs for one of the following reasons:
- Your recipient might not have signed up with PayPal using the same email address that you used to send the money. The recipient simply needs to add this email address to their account (they can add up to eight addresses) and confirm the new email address. The money will then immediately appear in their balance.
- The recipient may not have confirmed their email address. Any payments sent to an account will not appear in the account balance until the user has completed the registration process by confirming their email address.
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Why does it take so long for my recipient's account balance to reflect my eCheck payment? It can take several business days for your eCheck transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from.I sent money to the wrong email address, but the payment is completed. What do I do? PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing.Is PayPal secure? Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.Can I request money from someone who does not have a PayPal Account? Yes. Recipients receive an email notification prompting them to sign up for an account. This feature is available for the following Website Payments buttons: Buy Now, Donations, and Add to Cart buttons.What happens after I send money? After you send money, the recipient receives an email notification of your payment. After clicking on the link included in the email, the recipient can log in to PayPal or sign up for a new account, and the money will immediately appear in his account balance.Can I email a gift certificate to someone who doesn't have an email address? No. However, you can print a gift certificate and send it to the recipient . The recipient must have a PayPal account or sign up for a one to redeem a Merchant Gift Certificate. Do not enter a recipient email address if you are not sure which email address the recipient has associated with a PayPal account.What if a buyer does not receive an item I sent? How can I prove that I sent it? One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth up to the coverage amount (or the equivalent in the currency of the transaction) or more, keep an online receipt in the form of a signature from the recipient as proof of shipment.What happens to payments that aren't collected after 30 days? Members may also reverse unclaimed payments before the 30-day automatic reversal if the recipient has not signed up for PayPal using the email address to which the payment was sent.How do I send an Instant Transfer using my U.S. bank account? When you send an Instant Transfer, money is securely transferred from your U.S. bank account to your recipient’s PayPal account. The recipient doesn’t see your bank information.How do I send a payment by using PayPal? at the top of the page. Enter your recipient’s email address and the amount. Choose the payment type and click ContinueWhy has my credit or debit card been charged twice? more than once. To get your money back, you’ll need to contact the recipient and request a refund. Here’s how:When I make an eCheck payment, when will the money be debited from my bank account? PayPal sends the request to your bank as soon as you make the payment. Just like a regular check, it can take up to 5 business days for the payment to clear and the money to be deposited into the recipient’s PayPal account.What is an eCheck? An eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account.How do I request money using my mobile phone? Text the amount and the recipient's phone number to 729725 (PAYPAL). For example, to request $10.00 from the phone number 408-555-1111, text “Request 10 from 4085551111”What is a temporary hold by PayPal? When a temporary hold is placed on a payment, the funds are not available to the sender or the recipient . There are several different reasons why a payment may be held.What happens to the funds from a Denied payment when I use a credit card or debit card? When a credit or debit card payment is denied by the recipient , PayPal refunds the transaction fee to the card that was used. If credit is not issued or posted on your card or bank statement within 30 days, you need to contact the card issuer or bank. We don’t know when your credit card issuer or bank will complete a credit sent by PayPal.What does the status of my sent payments mean? Unclaimed: The recipient has not received or chosen to accept your payment Uncleared:How do I send money? We’ll send the recipient an email to let them know that you sent them money. If they don’t have a PayPal account, we'll explain how to sign up for one. PayPal members must confirm their email address before the money can be credited to their PayPal account.How do I send a payment using my PayPal balance? We’ll send the recipient an email letting them know that you sent them money. If they don’t have a PayPal account, we explain how to sign up for one.
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