What should I do if my balance is negative?
When your account balance is negative, we suggest that you review your recent activity to find out why.
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What should I do if my account is locked?If your account is locked, it usually means we need some information about your account or recent transactions. Please contact us, and have the following information available so we can confirm that you own the account: Your telephone number. A statement for the credit card or bank account What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted you'll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, Why is my PayPal account balance negative?If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal.PayPal sellers are not automatically protected against What should I do if I have a problem with an eBay transaction?If there’s a problem with something you bought on eBay, we recommend you go to the eBay Resolution Centre for help. Here’s how to reach the eBay Resolution Centre: Log in to your eBay account. Click eBay Security & Resolution Centre at the top of the page. If What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a How do I read my PayPal Balance?Your PayPal balance shows how much money you have available in your account, in your primary currency. It does not reflect pending payments, recurring payments or orders that have not been completed. Click PayPal balance to see a detailed breakdown of different currencies and any pending or held What does it mean if my account access is limited?When your account access is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Most of the time, you can fix this by visiting the Resolution Center and providing How do I select a currency for my primary balance? Here’s how to select a currency for your primary balance: Click Details next to your balance. Click Manage currencies. Select the currency you want and click Make Primary. Your primary balance is your default currency. Your default currency is used to send and request payments. How do I send a payment using my PayPal balance?With PayPal, you can send money to almost anyone with an email address. Here’s how: Log in to your PayPal account. Click Send & Request at the top of the page. Click Pay for goods or services or Send money to friends or family. Enter their email address and the amount What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, it's important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should What are popular scams I should avoid?Although most online transactions are safe, you should use caution when selling items on websites such as Craigslist. Unfortunately, some people using these websites make promises regarding payments through PayPal but do not follow through with the payment. Look for common warning signs that someone may be trying What is the Payouts API and how do I enable it on my account?The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a single API call. You can specify the recipients by using their PayPal email addresses, phone numbers, or encrypted Why is the payment I sent pending? What if I want to cancel it?If you sent a payment or made a purchase that is pending or unclaimed, that means the recipient hasn’t accepted it yet. Only payments that are sent to unregistered or unconfirmed email addresses and mobile numbers may be canceled. These payments will have a status of “Unclaimed” and What can I do if I don't have root access and want to use the PayPal PHP SDK on my host?If you want to use the PayPal PHP SDK on your host but don't have root access, you can use one of two alternatives for installing Pear (if your host can't do this for you). See the pear.php.net site for information on installing a local PEAR copy on a What if I forgot my password or my password has been locked?Here's how to create a new password. Go to the PayPal homepage and click Log in. Click Having trouble logging in? Click Recover it. Select one of the following: If you know your email address, click I don’t know my password. Then enter your email address. If you don’t know your What SSN should I use for a Sandbox test account?You need a Social Security Number (SSN) to create a PayPal Payments Pro account. In the Sandbox, use "111" for the first three digits, followed by the two other number sets (a two-digit number and a four-digit number). You can use any set of numbers for the rest What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and
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