When your account balance is negative, we suggest that you review your recent activity to find out why.
What should I do if my balance is negative?
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
What should I do if my account is locked?If your account is locked, it usually means we need some information about your account or recent transactions. Please contact us, and have the following information available so we can confirm that you own the account: Your telephone number. A statement for the credit card or bank account Why is my PayPal account balance negative?If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal.PayPal sellers are not automatically protected against What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted youll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons arent processing, so you see an error message like the following: Things dont appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that youre responsible What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.How do I read my PayPal Balance?Your PayPal balance shows how much money you have available in your account, in your primary currency. It does not reflect pending payments, recurring payments or orders that have not been completed. Click PayPal balance to see a detailed breakdown of different currencies and any pending or held What should I do if I have a problem with an eBay transaction?If theres a problem with something you bought on eBay, we recommend you go to the eBay Resolution Centre for help. Heres how to reach the eBay Resolution Centre: Log in to your eBay account. Click eBay Security Resolution Centre at the top of the page. If you What is One Touch and how do I use it?What is One TouchTM? One TouchTMallows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupons redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity How do I send a payment using my PayPal balance?With PayPal, you can send money to almost anyone with an email address. Heres how: Log in to your PayPal account. Click Send Requestat the top of the page. ClickPay for goods or services or Send money to friends or family. Enter their email address and the amount My password was locked. What do I do now?If your password is locked, youll need to create a new password. Heres how to create a new password. ClickLog Inat the top right corner of the page. ClickHaving trouble logging in?and follow the instructions. When creating a new password, please dont use the same password you use Why can't I log in?If youre having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browsers support page, or do a web search with How do I clear cache and cookies in (Your Internet What information about PayPal Here should I include in my support ticket?When submitting a support ticket concerning PayPal Here, its important to provide as much detailed information as possible. The more details you provide describing your question or problem, the more quickly we can pinpoint the specifics of your issue and respond. The information in your support ticket should How do I select a currency for my primary balance? Heres how to select a currency for your primary balance: Click Details next to your balance. Click Manage currencies. Select the currency you want and click Make Primary. Your primary balance is your default currency. Your default currency is used to send and request payments. What does it mean if my account access is limited?When your account access is limited, it means that you wont be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Most of the time, you can fix this by visiting the Resolution Center and providing What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review:
Related Articles are currently unavailable
Video is not available
You were logged out to help protect your account.