You receive credit for your original transaction fees based on the kind of refund you issue.
If the refund I issue is accepted, are the fees from the original transaction credited to my account?
- When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount).
- When you issue a partial refund, we credit a percentage of the variable transaction fee, based on the amount of the refund.
Fixed fees - $0.30 USD per transaction - are not refundable. To learn more about variable and fixed transaction fees, click Fees at the bottom of any PayPal page.
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How can I view the status of my refund?You can view the status of your refund in your Activity. Heres how to view the latest status: Click Activityat the top of the page. From the dropdown menu, select Refunds. Select the desired dates. Click View. Click Details next to the refund. Here are a few common Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that youre responsible How do I issue a refund?You can issue a full or partial refund up to 180 days after you receive a payment. Heres how to issue a refund: Click Activity at the top of the page. Click the payment you want to refund. Click Issue a refund. Enter the refund amount, then click What happens to the funds from a Denied payment when I use a credit card or debit card?When a credit or debit card payment is denied by the recipient, PayPal refunds the transaction fee to the card that was used. If credit is not issued or posted on your card or bank statement within 30 days, you need to contact the card issuer or bank. Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupons redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesnt agree to refund your money, you may be able How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I remove a debit or credit card from my PayPal account?Heres how to remove a card: ClickWallet at the top of the page. Click the card you want to remove. Click Remove card. A few things to keep in mind: You may not be able to remove your card if you have a negative balance in your PayPal How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You dont need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: When refunding a payment, can I choose between a full or partial refund?Yes. You can make a full or partial refund by clicking the Issue Refund link at the bottom of the Transaction Details page. The Issue Refund option is available for 60 days from the initial payment date.What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to How do I report a billing issue?If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Center as soon as possible. Some examples of billing issues include: You returned an item to a seller or cancelled a transaction with a seller, but havent Why is my refund pending?We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.Why did I get result code 3?Issue PayPal returned result code 3 - Invalid transaction type. Cause An incorrect transaction type variable was passed. Solution Confirm that youre passing the appropriate transaction type (TRXTYPE) in your request. The accepted transaction types are: S - Sale: Charges the specified amount against the account, and marks When a refund is sent, is all the money returned to the sender's account?How a refund is credited depends on how you made the original payment. If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance. If you paid with a credit or debit card, we credit the refund to your card. Depending What are common scams and how do I spot them?Offers that sound too good to be true, probably are Most of us are careful if a stranger approaches on the street and offers a deal thats just too good to be true. But were much less cautious online, putting us at risk. Advance fee fraud If you How do I issue a full refund for a dispute?Heres how: Go to the Resolution Center. Select Open Cases from the list and find the transaction. Click the Case ID in the Case column. Click Issue a full refund on the case details page. You can issue a refund within 180 days of receiving a payment. Issuing
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