Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

If the refund I issue is accepted, are the fees from the original transaction credited to my account?

You receive credit for your original transaction fees based on the kind of refund you issue.
 
  • When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount).
  • When you issue a partial refund, we credit a percentage of the variable transaction fee, based on the amount of the refund.

Fixed fees - $0.30 USD per transaction - are not refundable. To learn more about variable and fixed transaction fees, click Fees at the bottom of any PayPal page.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.