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What should I do if my account is locked?If your account is locked, it usually means we need some information about your account or recent transactions. Please contact us, and have the following information available so we can confirm that you own the account: Your telephone number. A statement for the credit card or bank account What if I forgot my password or my password has been locked?Here's how to create a new password. Go to the PayPal homepage and click Log in. Click Having trouble logging in? Click Recover it. Select one of the following: If you know your email address, click I don’t know my password. Then enter your email address. If you don’t know your How do I edit a Buy Now button?If you have a Business account, here's how to edit a Buy Now button: Log in to your PayPal Business account. Click Profile near the top of the page. Under My Profile, click My selling tools. Click Update beside PayPal buttons. Select the button you want to edit, How do I change my password and security questions?Here's how to change your password: Go to Settings. Click the Security near the top of the screen. Click Update next to "Password." Confirm your current password, enter your new password twice, and click Change Password. Here's how to change your security questions: Go to Settings. Click the How do I recover my password when I can't access my email?Here's how to reset your password by text: Go to www.paypal.ca. Click Log In at the top of the page. Click Having trouble logging in? (*do NOT close out of this window or you'll need to restart the password reset process.) Type the email address you use for PayPal and click Next. Select Receive a text so we can What should I do if my balance is negative?When your account balance is negative, we suggest that you review your recent activity to find out why. If your account balance is negative because of insufficient funds, please add funds to your account as soon as possible. If you suspect unauthorized activity on your account, please What options do I have to automate my order management?PayPal uses four different methods to return payment data to you automatically after a payment is completed (excluding automatic email notifications): Payment Data Transfer (PDT) and Instant Payment Notification (IPN). IPN. POST transaction details to the Return page (URL). PDT. Method 1: PDT and IPN The PDT/IPN method How do I validate user passwords using the encrypted password sent through IPN?PayPal's Subscriptions Password Management feature automatically generates a username and password, which are given to the payer once they've completed payment. The payer can see their username and password in plain text as they are on PayPal's secure page, but when this password goes back to the merchant My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a What is the Payouts API and how do I enable it on my account?The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a single API call. You can specify the recipients by using their PayPal email addresses, phone numbers, or encrypted Why can't I view my password?To help keep your account secure, you aren’t able to view your password. If you don’t know your password, it’s easy to create a new one. Here's how to reset your password by text: Go to www.paypal.ca. Click Log In at the top of the page. Click Having What can I do with PayPal?PayPal is a fast and safer way to send and receive payments online without sharing your financial information.With PayPal, you can: Shop online with millions of merchants. Pay online with your PayPal balance, bank account, or credit card. Check out quickly – no need to enter your payment What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted you'll be able to log in and access the FATCA information. From your account you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Here’s what we recommend: Contact your seller to discuss your problem. If you’re still not satisfied, you can open a dispute in the Resolution How do I confirm my mobile number?When you add a mobile phone number, you can also confirm your mobile phone. Here’s how: Click Settings next to log out. Under the “Phone” section, click Update next to the phone number you want to confirm. Stay logged in and don’t exit from the window. We’ll send How do I close my Payflow account?To close your Payflow account: If your partner is PayPal, VeriSign or CyberCash contact PayPal Merchant support at 1-888-883-9770 or via email at firstname.lastname@example.org. Be sure to include your login ID. If your partner is with a Payflow partner, reseller, or merchant bank you will need to contact How do I confirm my email address?You’ll need to confirm your email address before you can send or receive money. Here's how to confirm your email address. Go to Settings. Click Update next to the email address you want to confirm. Click Confirm this email and we'll send you an email. In the email How do I confirm my bank account?Here's how to complete the confirmation process online: Click Wallet near the top of the page. Click the bank you want to confirm. Enter the exact amounts of the 2 deposits made to your account, then click Submit. Important: Adding and confirming a bank account is slightly different How do I upgrade my PayPal account? Here's how: Click the Settings icon next to "Log out." Click Upgrade to a business account. Enter your business information and click Continue.
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