How do I contact PayPal if I have questions on Payment Review?
If you have an account manager, please contact them. Otherwise, log in to your PayPal account and click Help & Contact at the bottom of any page.
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How will PayPal let me know when a payment is under Payment Review? You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page.My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected? No. Payments that aren't flagged for Payment Review follow normal Seller Protection guidelines. To be eligible for PayPal Seller Protection: The Transaction Details page must show that the transaction is eligible or partially eligible for Seller Protection.Why is the payment I received under review? PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. The review process usually takes less than 24 hours, but sometimes can extend to 48 hours.How do I send a payment using my PayPal balance? Enter their email address and the amount and click Next. Choose your payment method, leave a note if you like and review the payment details. Click SendWhat transaction types are subject to Payment Review? If you have any questions about Payment Review and have an account manager, please contact them. Otherwise, you can log into your PayPal account and click the Contact UsAm I covered for a transaction that clears Payment Review? PayPal provides coverage to account holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page.How do I send a payment by using PayPal? Choose the payment type and click Continue Review the details. You can change your funding source by clicking ChangeWhat is Payment Review? If we review a payment, we'll send you an email within minutes letting you know that your payment is Pending while we investigate. We also ask you not to ship your items until our review is complete. Payment reviews typically take 24 to 48 hours to complete.What are some reasons my payment could be held? In deciding whether to apply payment holds, PayPal reviews many factors including: Account tenure Transaction activityWhere can I find transactions that are under Payment Review? Your Account Overview and the Transaction Details page will note whether a payment is being reviewed . We'll also email you to let you know we're reviewing a transaction.What is a temporary hold by PayPal? Sometimes we need to confirm the source of the funds for the payment to make sure that the funds in question are legitimate. This is done for the security of buyers and sellers. Once the payment has been reviewed and is found to be legitimate, the temporary hold will be released.Why is my payment from a sale on eBay not available immediately? Define your return policy upfront Communicate with your buyers and respond to inquiries quickly and in a professional manner Review all communications from PayPalI received goods that are not as described for an eBay purchase. Can I dispute the payment? To learn how to report a problem on eBay, sign in to your eBay account and review the step-by-step guide in the eBay Resolution Center. To learn how to report a problem on PayPal , log into your PayPal account and review the step-by-step guide in the Resolution Center.What is the PayPal app integration with Siri and how does it work? If you have Touch ID enabled with the PayPal, Siri will prompt you to authenticate with TouchID. If you’re paying Friends and Family using a single currency and a single funding instrument (such as just your PayPal balance or only your bank), you’ll see a review screen within Siri to complete the payment .How do I send a payment in another currency? Enter the payment details, select the currency from the list, and click Next Review your payment and complete your payment . To see all the currencies that PayPal supports, click WorldwideWhy is my payment being held for 21 days? Summary If your payment is on hold or not available right away, we’ll notify you via email or an alert on your page. Why are my funds being held, and when will they be available?Can I cancel a payment that I've already sent? Here's how to cancel a pending payment: Summary page On the , locate the pending payment.How do I request payments or send an invoice? Click Request Money Enter the email address and amount, then click Next Review your request and click Request MoneyCan I remove my backup payment method after I have sent an Instant Transfer payment? Click Continue Review the information and click Send Money to complete your transaction.
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