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Help Centre > Disputes and Claims/Dispute status > When should I escalate a dispute to a claim?

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When should I escalate a dispute to a claim?

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
  • A dispute will automatically close if it isn’t escalated to a claim within 20 days.
  • Closed disputes cannot be reopened or escalated to a claim.
If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.
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