You can escalate to a claim any time within 20 calendar days of the date the dispute was opened.
When should I escalate a dispute to a claim?
- A dispute will automatically close if it isn’t escalated to a claim within 20 days.
- Closed disputes cannot be reopened or escalated to a claim.
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How do I escalate a dispute to a claim?If youre unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome. You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There What are disputes and claims?You can report a problem transaction and ask your seller for help by opening a dispute in the Resolution Center. After you open a dispute, you can exchange messages with your seller to work out the problem. Before you open a dispute, though, we recommend you contact the How do I get my money back?If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems. Heres what we recommend: Contact your seller to discuss your problem. If youre still not satisfied, you can open a dispute in the Resolution How do I open a dispute or file a claim?Here is how to open a dispute: Click Resolve a problem in our Resolution Center. Click Report a Problem. Select the transaction you want to dispute and click Continue. Select the reason for your dispute, then click Continue. To file a claim, first open a dispute and try When does PayPal automatically close a dispute?PayPal automatically closes a dispute: after 20 calendar days, unless it is escalated to a PayPal claim if the seller makes an offer to resolve the dispute and the buyer doesn’t respond within 10 days How do I report a problem for a purchase I made with PayPal?We encourage buyers and sellers to visit our Resolution Center to communicate and resolve any issues. The three main reasons to use the Resolution Center are: You didnt receive an item that you bought using PayPal. You received an item that was significantly different than the sellers description. My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are How do I view the status of my dispute or claim?If youre still communicating with the seller and have not escalated your dispute to a claim, you can check for any new dispute messages in the Resolution Center. You can check status of a claim PayPal is investigating in the Resolution Center. Go to the Resolution Center. Select How do I open a dispute?If you havent received your item or the item you received doesnt match the original product description, let us know. Well help you open a dispute in the Resolution Center to let the seller know about the problem. You have to open a dispute with PayPal within the As a buyer, how can I close my dispute?You can close a dispute, however make sure that you are 100% satisfied that the dispute is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account before you close the dispute. Once a dispute How do I provide additional information or evidence to help resolve a dispute or claim?If you received an email asking you to provide additional information you can upload your information to the Resolution Center. If you dont have an upload button available in the Resolution Center then you wont be able to upload additional information at this time. Heres how to upload Does PayPal cover my purchase if there's a problem?When you pay with PayPal on any website PayPalPurchase Protection covers you if you have a problem. If an item doesnt arrive or is significantly not as described we will help you to get a full refund. To qualify for PayPalPurchase Protection: Use PayPal to complete your payment. What should I consider when going from the Sandbox to Live PayPal with hosted buttons?When going from the Sandbox to Live PayPal, you need to create new hosted buttons on the Live PayPal site. This ensures that the hosted_button_id value of the button is correct. In PayPal Payments Standard, you can create and store buttons on the PayPal site. These hosted buttons When will my eBay payment be available?Generally, payments are immediately available when your buyer pays. However, in some cases, there may be a wait before payments become available. This typically affects sellers who have a limited selling history or are Below Standard on eBay. In some cases, this may affect sellers who weve determined I do not have a PayPal account, but I used PayPal to pay for an eBay item and have not received it. How can I get my item?The best way to resolve an issue with a transaction is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If youre unable to resolve the issue directly with the seller, and have the original email receipt How long does it take to investigate my claim?You have 180 days from the transaction date to initiate a dispute on a transaction. The timeframes vary depending on if you have an open dispute or claim and the type of dispute or claim you opened: Most claims are investigated within 10-14 days or less. In some How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may
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