PayPal charges a fee to the seller when the buyer files a chargeback with his/her credit card issuer. If the transaction is protected by Seller Protection Policy, PayPal will cover the amount of the chargeback and waive the chargeback fee.
What is the chargeback fee?
You can view the chargeback fee and process in the User Agreement.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
What are the fees for using PayPal?Opening an account: PayPal does not charge a fee to open a PayPal account. Sending money Personal payments: There are no fees within Canada to send money to family and friends when you use only your PayPal balance or bank account, or a combination of your PayPal balance What is a chargeback?When a customer files a chargeback with their credit card issuer, it means that theyre disputing a charge and asking the card issuer for a refund. A customer might file a chargeback because they: Didnt receive their item. Received a damaged or defective item. Dont recognize a credit What are the fees for contributing to a Money Pool?Contributions are personal payments. You can find the fees for personal payments here.What are the fees to receive payment from a different country?In most cases we charge a fee to receive a payment from someone in another country. For specific information, see the fees section of our User Agreement. Note: Unfortunately, we’ve had to stop allowing personal payments to be received from India. If you’re receiving money for a personal What are the fees for requesting money and invoicing?Theres no fee to send an invoice or money request. You pay a fee when a customer sends you money. For more information, click Fees at the bottom of the PayPal homepage or click here. What are the fees for receiving payments in other currencies?For full details about the fees for receiving different currencies, click Fees at the bottom of the PayPal homepage. For exact info about international fees you can also see the fees section of the PayPal user agreement. What is Automatic PayPal Payments for eBay selling fees?Automatic PayPal Payments allows you to automatically pay your eBay seller fees with PayPal. When you sign up for Automatic PayPal Payments, you authorize eBay to withdraw your selling fees directly from your PayPal account each month. For more information on eBay seller fees, please click here and Am I covered for a transaction that clears Payment Review?PayPal provides coverage toaccount holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page. The item must Why is my PayPal account balance negative?If a buyer's or sender's transaction is reversed for any reason – and there is no Seller Protection Policy for that transaction – the seller must reimburse PayPal for the amount of the reversed transaction, plus any associated fees incurred by PayPal.PayPal sellers are not automatically protected against How do I issue a refund?You can issue a full or partial refund up to 180 days after you receive a payment. Heres how to issue a refund: Click Activity at the top of the page. Click the payment you want to refund. Click Issue a refund. Enter the refund amount, then click How do I use IPN to track complaints or chargebacks?The IPN complaint/chargeback process has two basic steps: A buyer files a complaint or a chargeback and you receive the IPN message payment_status=Reversed. PayPal generates a case with a case_type and reason_code. case_type values include: complaint: The buyer filed a complaint with PayPal. chargeback: The buyer filed a What is FATCA?FATCA is the Foreign Account Tax Compliance Act, which is a United States law designed to combat tax evasion by U.S. persons (individuals or entities) that fail to report income related to non-US accounts. FATCA requires some of PayPals non-US subsidiaries to collect information from their account holders If the refund I issue is accepted, are the fees from the original transaction credited to my account?You receive credit for your original transaction fees based on the kind of refund you issue. When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount). When you What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to What is an eCheck?An eCheck is a payment that you make directly from your bank account. Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account. Both eChecks and Instant Transfers are My payment is on hold due to an open dispute, claim, or chargeback. Why?When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are Is there a fee associated with the Seller Protection Policy?No, Seller Protection is a free service provided to our members. It reinforces PayPal's commitment to building trust and safety in our network.Can I create a shipping label to return a purchase to the seller?If you want to return an item you purchased with PayPal and the seller accepts returns you can create and purchase a return shipping label. If your transaction qualifies, you may be able to get a refund on your return shipping label by activating Return Shipping on US. What is PayPal's policy regarding the sale of real property?You cant use PayPal to buy or sell real property, including buildings, land, or anything affixed to the land. Besides the direct sale of real property, we also dont allow transactions that involve: Raffles or lotteriesoffering the opportunity to purchase or the chance to win a specific house.
Related Articles are currently unavailable
Video is not available
You were logged out to help protect your account.