My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected?
No. Payments that aren't flagged for Payment Review follow normal Seller Protection guidelines.
To be eligible for PayPal Seller Protection:
To be eligible for PayPal Seller Protection:
- The Transaction Details page must show that the transaction is eligible or partially eligible for Seller Protection.
- You must ship to the address listed on the Transaction Details page within 7 days of receiving payment.
- If the buyer files a claim, you must respond to our request for information in a timely manner.
- The item is a physical, tangible item that can be shipped.
- Your primary residence, listed in your PayPal account, must be in the same country where you opened your account. For example, if you opened your account in the United States, your primary residence must be in the United States.
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What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and Am I covered for a transaction that clears Payment Review?PayPal provides coverage to account holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page. The item must What does it mean if my account access is limited?When your account access is limited, it means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw money. Most of the time, you can fix this by visiting the Resolution Center and providing Why does it take so long for my recipient's account balance to reflect my eCheck payment?It can take several business days for your eCheck transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from. U.S. - up to 4 business days Canada - up to 8 business Where can I find transactions that are under Payment Review? Your Account Overview and the Transaction Details page will note whether a payment is being reviewed. We'll also email you to let you know we're reviewing a transaction. What is PayPal Invoicing and how does it work?PayPal Invoicing makes it simple to send professional, customized invoices. PayPal emails your customer a link to the invoice or you can supply a link in your own email. Your customer then views invoice details and securely pays with a credit card, debit card, PayPal, or PayPal Credit. What does it mean if a seller or buyer is Verified or Unverified?Verification increases the security of our payment network for sellers and buyers. Verification gives PayPal additional evidence of a member's identity, and lets others know that you have completed this process.Account holders become Verified when they complete our verification process. To become Verified, log in to your PayPal What if a buyer does not receive an item I sent? How can I prove that I sent it?One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth up to the coverage amount (or the equivalent in the currency of the transaction) or more, keep an online receipt in the form of a signature from the recipient as What is Express Checkout and how does it work?Add PayPal as a payment option to any checkout with Express Checkout. Express Checkout offers the ease of convenience and security of PayPal, can be set up in minutes, and turns more shoppers into buyers. How does it work? With Express Checkout, your customers can complete transactions in What is Payment Review?We review some payments to help protect sellers from risky or fraudulent payments. If we review a payment, we'll send you an email within minutes letting you know that your payment is Pending while we investigate. We also ask you not to ship your items until our review What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed? Your transaction history shows your Mass Payment status with one of these messages: Processing: Your Mass Payment is in the works. Denied: The Mass Payment request wasn’t approved and no funds were sent. This might have happened if you didn’t have enough funds in your account. Processed: Your I've signed up and paid for a preapproved payment agreement, such as a recurring payment, subscription, automatic billing or installment plan. How can I find it?Here’s how to view your preapproved payment information: Log in to your PayPal account. Go to your Profile. Click Preapproved payments under "Payment settings." Click the agreements you want to view. Please note that you should contact the seller directly with questions about your plan. You can find Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you won’t be able to cancel it yourself, I received goods that are not as described for an eBay purchase. Can I dispute the payment?If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center .You may be asked to return the item to the seller to be eligible for a refund. You would be responsible for return What is PayPal's policy regarding payments for goods and services that may promote hate, violence, or intolerance?PayPal is a worldwide company with account holders in many countries where the possession or sale of certain items associated with hate organizations is a criminal offense. To determine what goods and services should be prohibited, PayPal carefully considers the following factors: The promotion or glorification of hate, I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page.If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with My customer does not have a PayPal account. Can my customer send me a PayPal payment for an eBay item?Yes. For a limited number of times, customers can use a credit card to pay you through PayPal. They have the option to sign up for a PayPal account after the checkout process.What does it mean to be Verified if you live in Canada? A Canadian-Verified member has become Verified by adding and confirming ownership of a bank account. Canadian-Verified members have: Confirmed their email address. Added a bank account. Entered random deposit amounts. Payments from Verified members who live outside the U.S. will count toward your Seller Reputation Numbers.
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