PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number.
I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?
If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the top right of any PayPal web page. Should the recipient not already have a PayPal account, they must create a PayPal account to accept the payment or the amount will be refunded to the sender.
If you feel you have received a suspicious PayPal email, please report it to us right away.
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Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupon's redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase. How do I report potential fraud to PayPal?It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them: Unauthorized activity CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account during the relevant reporting period between January 1, 2014 to November 21, 2017. This What is PayPal.Me?What is PayPal.Me? PayPal.Me is a faster, easier way to get paid through PayPal. Just share your very own PayPal.Me link (paypal.me/YourName) with your friends and family, and they can send you money for lunch, chip in for a group gift, or any other reason they need to Money Pools Overview and Frequently Asked QuestionsMoney Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a Money Pool and share it with your friends and family. Please note that you’re responsible What if I forgot my password or my password has been locked?Here's how to create a new password. Go to the PayPal homepage and click Log in. Click Having trouble logging in? Click Recover it. Select one of the following: If you know your email address, click I don’t know my password. Then enter your email address. If you don’t know your Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may Tips for creating a secure passwordHaving a secure, unique password for each of your online accounts is critically important. If a scammer gets just one password, they can begin to access your other accounts. That’s why it’s important to have a strong, unique password for your PayPal login. A strong password should have What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. I sent money to the wrong email address, but the payment is completed. What do I do?If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact information on the Transaction Details page. Here’s how to find their contact information: Click Activity at the top of the page. Click the transaction. Locate your recipient’s I forgot my email address.You can retrieve or change your PayPal email address if you can confirm the following account information: your name your ZIP code your phone number your credit card number Here’s how: Go to the PayPal website. Click Log In. Click Forgot your email address or password? Select I How do I log in if I don't have my PayPal Security Key with me?Log in to your PayPal account. Click I don't have my security key with me. Select I don't have my PayPal Security Key and click Continue. Confirm your identity and click Submit. Click Continue. Your PayPal Security Key token or key card is now disabled for this session. Why is my payment being held for 21 days?If your payment is on hold or not available right away, we’ll notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure Why did I get the error "You have requested an outdated version of PayPal. This error often results from the use of bookmarks" in Outlook Wizard?Issue You received an error message saying that you requested an old version of PayPal. Cause This error happens only if you choose the Basic payment type when creating a button, because there is a space between "cmd" and "=" in the code. Solution Use one of the I received a payment notification email, but the payment does not appear in my PayPal account. Why?If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment
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