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Help Centre > Payments/Refunds > Why is my refund pending?

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Why is my refund pending?

We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a refund to be deposited to your PayPal account. Your money will be available when the payment status changes from “pending’ to ‘completed.’ If the payment fails, the transaction status will change from ‘pending’ to canceled’ and the amount will not be credited.

 

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