What are some reasons my payment could be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
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