What are some reasons my payment could be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
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Why is my payment being held for 21 days?If your payment is on hold or not available right away, well notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure What is my backup payment method?Your backup payment method is the debit card, credit card, or bank account which is charged if an Instant Transfer fails.What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: Why is my money being held in reserve?We hold money in reserve just in case you receive payment reversals or chargebacks, and your PayPal balance isnt enough to cover them. To find out how much money is being held or in reserve, simply click Details under the PayPal balance section. From time to time, we What are my payment and funding options when I use my PayPal account?When you pay for something, the first thing well do is check your PayPal balance to see if you have enough to cover the payment. If you have enough money in your balance, well use your balance to make the payment. If you dont have enough money in How much of my money is being held in reserve?To find out how much money is being held or in reserve, simply click Details under the PayPal balance section. What are some best practices regarding security?When you design web-based applications that interact with PayPal, you need to make them as secure as possible. We have some tips for doing just that. Use HTTPS First, secure your server. Always host your application on an SSL-enabled web server. Set up an SSL certificate for your What is a temporary hold by PayPal?When a temporary hold is placed on a payment, the funds are not available to the sender or the recipient. There are several different reasons why a payment may be held. Sometimes we need to confirm the source of the funds for the payment to make sure that Why did I get the error "Sorry, your last action could not be completed" with my Yahoo store?Cause This error can occur because youre using URL masking or framing, or have a Yahoo Store with domain forwarding enabled. Solution Find the following line in the HTML code of your PayPal Standard button: form action=https://www.paypal.com/cgi-bin/webscr method=post Add target=paypal to that line, so that it matches the My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons arent processing, so you see an error message like the following: Things dont appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, I didn’t receive the item I purchased or it’s different from the description. How do I report the problem?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in ourResolution Center. If you purchased the item on eBay, use theeBay Resolution Center. If you purchased the item on a site other than eBay, use thePayPal Resolution Center. There How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed?Your transaction history shows your Mass Payment status with one of these messages: Processing: Your Mass Payment is in the works. Denied: The Mass Payment request wasnt approved and no funds were sent. This might have happened if you didnt have enough funds in your account. Processed: Your What happens when an authorized payment is returned for insufficient or uncollected funds by my bank?If a payment is funded through a funding source that is a bank account, and that bank account rejects the payment because of insufficient (NSF) or uncollected funds, PayPal at its discretion may attempt to resend or represent the entry up to two (2) additional times. If the What is Payment Review?We review some payments to help protect sellers from risky or fraudulent payments. If we review a payment, well send you an email within minutes letting you know that your payment is Pending while we investigate. We also ask you not to ship your items until our review What are reserves?An account reserve is a percentage of money that is held in your PayPal account to cover any payment reversals you may receive like chargebacks, claims, and disputes. PayPal uses 2 types of reserves: rolling reserves and minimum reserves. A Rolling reserve is a reserve where a percentage How can I view the status of my refund?You can view the status of your refund in your Activity. Heres how to view the latest status: Click Activityat the top of the page. From the dropdown menu, select Refunds. Select the desired dates. Click View. Click Details next to the refund. Here are a few common Why is my PayPal account limited?If your account is limited, we will send you an email with the reason for that limitation. For your convenience, we always list the steps to remove the limitation in the Resolution Center under Steps to Remove Limitation. If you received an email stating that your account is Common questions about coupons and redemption codesHow do I use the redemption code on my coupon? To redeem a coupon, enter the coupons redemption code when you are paying for an eBay item using PayPal. Follow the steps to apply your code and complete the purchase. Only one coupon can be used per purchase.
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