What are some reasons my payment could be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
Why is my payment being held for 21 days? Summary If your payment is on hold or not available right away, we’ll notify you via email or an alert on your page. Why are my funds being held, and when will they be available?How can I get my held payment released faster? Here are some tips that may help make your payment available sooner:My payment is on hold due to an open dispute, claim, or chargeback. Why? When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.What is a temporary hold by PayPal? When a temporary hold is placed on a payment, the funds are not available to the sender or the recipient. There are several different reasons why a payment may be held .What is an unauthorized payment? When PayPal believes that a payment is unauthorized, we place a hold on it. Money can't be withdrawn until we determine if the payment is authorized.Why is my money being held in reserve? We hold money in reserve just in case you receive payment reversals or chargebacks and your PayPal balance isn't enough to cover them.How do I read my PayPal Balance? to see a detailed breakdown of different currencies and any pending or held payments . activity Resolution CenterWhat is Pay After Delivery? You still have full coverage on your payments. If you don’t receive your item or the item isn’t what you expected, just let us know by reporting a problem in our Resolution Center. If you report the problem within 14 days of making your purchase, we’ll put your payment on hold and you won’t pay until the dispute is resolved.How can I view the status of my refund? and Removed: These statuses refer to the temporary hold on a payment rather than the payment itself. A hold is placed on a transaction (for example when a refund is pending) and is later removedWhere is PayPal available? Send a payment using a payment method in the same currency. Receive a payment in a currency for which you hold a balance (you do not need to have funds in the currency balance). Withdraw funds in local currency to your local bank account.How can I use PayPal to manage multiple currencies? You have the option of holding multiple currencies in one account. ... Make or accept payments in multiple currencies.What shipping couriers can I use to get my funds sooner? You can expedite the release of held funds by simply processing your sales quickly and providing the tracking information. Upload the tracking number of one of our supported carriers (below) and we'll release the payment within three days of the courier confirming delivery.What transaction types are subject to Payment Review? There are a number of reasons a payment will be placed under Payment Review. Sellers in higher-risk categories, like consumer electronics, may notice a higher number of transactions selected for Payment Review.How will PayPal let me know when a payment is under Payment Review? If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with reason of Payment Review. We'll send another IPN notification when the Payment Review is complete. You can also check for an updated status by API.Why was my payment denied, refunded, or unclaimed? If your payment is unclaimed, it means that the recipient hasn’t accepted it yet. There are a few reasons why your payment might be unclaimed.Why was my payment declined? Troubleshooting tips There could be several different reasons you're seeing a decline error message or your payment won't go through. If your credit or debit card was declined , check to see if:My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?" This most often occurs for one of the following reasons :What are the payment types when I send money? Other : for other reasons that are not a purchase of good or services. Note:Why is my payment from a sale on eBay not available immediately? When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day).
Related Articles are currently unavailable
Video is not available
You were logged out to help protect your account.