How can account holders verify if their product is in compliance with the Acceptable Use Policy?
Account holders with questions about the Acceptable Use Policy can send a description of their product or service and their business URL to firstname.lastname@example.org.
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What does it mean if a seller or buyer is Verified or Unverified? Account holders become Verified when they complete our verification process. To become Verified, log in to your PayPal account, click the UnverifiedWhat should I do if my account is locked? at the bottom of any PayPal page. When you contact us, please make sure you have the following information so that we can verify you are the account holder : Your phone number.Why is my PayPal account limited? Acceptable Use Policy ... Likewise, if you’re not in compliance with our , you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy .Besides the items specifically named in the Acceptable Use Policy, does PayPal regulate any other goods or services? , many of which are also regulated by government and other agencies worldwide. One such category is animal and wildlife products , including the sale and delivery of live animals or any part of an endangered or protected animal.Where can I find the PayPal Acceptable Use Policy? You can find the Acceptable Use Policy by clicking Legal Agreements at the bottom of any PayPal page.What if my credit card doesn’t have a card verification number? Unfortunately, your credit card must have a card verification number (also known as a card security code) to be used with PayPalWhat does it mean to be Verified if you live in Canada? A Canadian- Verified member has become Verified by adding and confirming ownership of a bank account. Canadian-Verified members have:What does a Verified account status mean? We encourage our members to become verified by confirming a bank account. Verification of identity increases customer trust because it creates a higher level of confidence that a person is who they say they are. When other PayPal users see that you are a Verified User, they know you have taken the steps to provide additional evidence of your identity.What is PayPal's policy regarding transactions for narcotics, steroids and controlled substances? PayPal prohibits the following products regardless of the regulations in the account holder's jurisdiction: anabolic steroids, certain steroid precursors or hormones, Human Growth Hormone, Gamma hydroxybutyrate (GHB), Rohypnol, and products containing ephedra.How do I close the PayPal account of a relative? Only the account owner can close their account, unless the owner is deceased. To close the account of someone who died, the estate executor needs to fax the following to (402) 537-5732: A cover sheet that states the account holder is deceased and the executor wants to close the PayPal account.Does PayPal prohibit transactions associated with games of skill or sweepstakes? In addition to the restrictions on gambling activities outlined in the Acceptable Use Policy , PayPal also prohibits transactions for non-gambling activities involving an entry fee and prizes, including games of skill or sweepstakes, unless the merchant has obtained prior approval. Merchants seeking approval under this policy will need to provide PayPal with information clarifying the legality of their service in all jurisdictions in which they do business as well as information regarding how they block users from jurisdictions where their services may be prohibited.What is PayPal's policy regarding payments for goods and services that may promote hate, violence, or intolerance? PayPal is a worldwide company with account holders in many countries where the possession or sale of certain items associated with hate organizations is a criminal offense. To determine what goods and services should be prohibited, PayPal carefully considers the following factors:How can PayPal identify activities that are likely to be fraudulent? For example, we prohibit the use of PayPal in services that involving misusing personal information, charging fees without providing services, or using deceptive or misleading marketing tactics. For more information, please review the Acceptable Use Policy by clicking Legal Agreements at the bottom of any PayPal webpage.What is an unauthorized payment? Any payment made from a debit or credit card, bank account or PayPal account without the account owner’s permission is an unauthorized payment.Am I covered for a transaction that clears Payment Review? PayPal provides coverage to account holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page.When will my bank account be ready to use? If you’ve recently initiated the process of adding your bank but haven’t completed the confirmation process, you won’t be able to move money from your bank account to your PayPal account. We ask that you confirm your bank account to let us know that you’re the real account owner .What is PayPal’s policy on transactions that involve firearms? PayPal prohibits all account holders from buying or selling any type of firearm and certain firearm parts and ammunition. FirearmsWhat is PayPal’s policy on transactions that involve sexually oriented goods and services? Digital Goods – PayPal prohibits all account holders from buying or selling sexually oriented digital goods, including downloadable pictures or videos, subscriptions to websites, or other content delivered through a digital medium. Other Prohibited Goods and ServicesWhat information does PayPal require to approve file-sharing and newsgroup services? Merchants must report files they detect through their service to the National Center for Missing & Exploited Children's CyberTipline. Merchants must provide PayPal with free access to their service, so PayPal's Acceptable Use Policy department can monitor the content. Merchants must provide a direct point of contact in their organization for PayPal to report files that appear to involve illegal content.
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