When a refund is sent, is all the money returned to the sender's account?
How a refund is credited depends on how you made the original payment.
- If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance.
- If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
- If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance.
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What is an unauthorized payment? If the payment is unauthorized, the money is returned to the sender's account . Sellers who meet the eligibility guidelines unde PayPal Seller Protection are protected.What does the status of my sent payments mean? Refunded: Payment was returned to sender's PayPal account Canceled Payment:My payment was denied, but the money has not been returned to me. Why? Money from a denied payment is returned to the appropriate funding source for that payment. If you used money from your PayPal balance to make the payment, the money is returned to your PayPal account . If you made the payment with a credit card, the money is returned to your card.What happens when an authorized payment is returned for insufficient or uncollected funds by my bank? If a payment is funded through a funding source that is a bank account, and that bank account rejects the payment because of insufficient (NSF) or uncollected funds, PayPal at its discretion may attempt to resend or represent the entry up to two (2) additional times. If the payment transaction has failed for insufficient or uncollected funds , representment of a transaction may occur even if you have attempted to add funds to your PayPal account or if the recipient has initiated a return of the payment to your account .How long will it take to withdraw money from my PayPal account to my bank account? Additionally, PayPal may charge a fee for withdrawals. To cover costs of returned bank withdrawals, PayPal may charge for returned transfers.Why does my withdrawal status show Complete but the money isn’t in my bank account? If the bank denies the transfer and returns the money to your PayPal account , you’ll be notified by email and charged a return fee.What is Return Shipping on Us and how do I activate it? to get started with Return Shipping on Us. If you don’t have a PayPal account just click the Sign Up for Free button on the activation page to get started. How do I request Return Shipping on Us?Can I create a shipping label to return a purchase to the seller? Before creating the label, ask the seller what the return and refund requirements are. Once you create the label, your PayPal account is charged for the label fee.I received a payment notification email, but the payment does not appear in my PayPal account. Why? If you’re notified that you’ve received a payment but you don’t see it in your PayPal account , the sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to your correct email address.How do I link a debit or credit card to my PayPal account? If you remove your card or close your account during the time frames above, the return of the credit may not process. In these instances, you may need to contact PayPal Customer Service to have the charge refunded.I don't have a PayPal account. Why did I get an email from PayPal that I received a payment? If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking at the top right of any PayPal web page. Should the recipient not already have a PayPal account , they must create a PayPal account to accept the payment or the amount will be refunded to the sender .Why is my PayPal account limited? Provide photos and detailed product descriptions. Be upfront about policies such as shipping and returns . Ship orders promptly and track shipments.What happens to payments that aren't collected after 30 days? Payments that are not collected after 30 days are returned to the sender and marked as " Returned " in the Transaction History. PayPal members can manually reverse unclaimed payments before the 30-day automatic reversal.Where do I find the PayPal code to link and confirm my debit or credit card? If you remove your card or close your account during the time frames above, the return of the credit may not process. In these instances, you may need to contact PayPal Customer Service to have the charge refunded.How much do you charge to my card when confirming my debit or credit card? If you remove your card or close your account during the time frames above, the return of the credit may not process. In these instances, you may need to contact PayPal Customer Service to have the charge refunded.How do I confirm my credit or debit card? If you remove your card or close your account during the time frames above, the return of the credit may not process. In these instances, you may need to contact PayPal Customer Service to have the charge refunded.Why do I have to link and confirm my debit or credit card? When you link your card to your account by authorizing PayPal to charge a small amount, PayPal generates a unique random code which displays on your card statement. Only the legitimate owner of the card has access to the statement. For this reason, this process limits the risk connected with stolen credit cards and fake identities.How do I confirm my email address? You’ll need to confirm your email address before you can send or receive money . ... You will automatically return to the PayPal site where you will be asked to enter your password and the confirmation process will be complete. ... Once your email address is confirmed, you can accept payments and the money you receive will show in your PayPal balance. However, you’ll still need to link a bank account or card to your PayPal account before you can send payments.Why was my payment denied, refunded, or unclaimed? ... in to your PayPal account . ... then sent your money back to you ... ... up for a PayPal account yet. ... added to their PayPal account . As soon as they add the address to their account , the money will show up in their balance. ... If your payment is unclaimed for 30 days or your payment was denied or refunded, you’ll get your money back. ... If you paid with your credit card, the money will go back to your card. ... If you paid with your PayPal balance or bank account, the money will be returned to your PayPal balance.
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