When a refund is sent, is all the money returned to the sender's account?
How a refund is credited depends on how you made the original payment.
- If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance.
- If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
- If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance.
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What does the status of my sent payments mean? Refunded: Payment was returned to sender's PayPal account Canceled Payment:Why was my payment denied, refunded, or unclaimed? To find out why your payment hasn’t been claimed yet or was denied or refunded, contact the person you sent your payment to. Refunded: If your payment was refunded, it means that the recipient accepted the payment but then sent your money back to you. As soon as they add the address to their account, the money will show up in their balance. If your payment is unclaimed for 30 days or your payment was denied or refunded, you’ll get your money back.Can I create a shipping label to return a purchase to the seller? Yes. If you want to return an item you purchased with PayPal – and the seller accepts returns – you can create and purchase a return shipping label. Before creating the label, ask the seller what the return and refund requirements are. To create a return shipping label: Click the Return Shipping Label in the return label pop-up window. A confirmation email, including a tracking number, is sent to you and the seller.What happens to payments that aren't collected after 30 days? Payments that are not collected after 30 days are returned to the sender and marked as " Returned " in the Transaction History. ... Members may also reverse unclaimed payments before the 30-day automatic reversal if the recipient has not signed up for PayPal using the email address to which the payment was sent .Why is the payment I sent pending? What if I want to cancel it? Resolution Center If the recipient doesn’t agree to refund your money , you may be able to open a dispute in the , where you'll be able to communicate directly with the recipient/seller and try to resolve any issues.If a refund I send is accepted, are the fees from the original transaction credited to my account? When you issue a full refund using the Issue Refund link on the Transaction Details page, we credit your full variable transaction fee (1.9% to 2.9% of the transaction amount). When you issue a partial refund , we credit a percentage of the variable transaction fee, based on the amount of the refund .How can I view the status of my refund? Where is my refund sent to? How your money is refunded depends on how you made the original payment.Why is my refund pending? We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a refund to be deposited to your PayPal account. Your money will be available when the payment status changes from “pending’ to ‘completed.’ If the payment fails, the transaction status will change from ‘pending’ to canceled’ and the amount will not be credited.What is an unauthorized payment? If the payment is unauthorized, the money is returned to the sender's account. Sellers who meet the eligibility guidelines unde PayPal Seller Protection are protected.How do I request a refund? You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item.Can I cancel a payment that I've already sent? If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance.Refund or cancel payment Contact the seller directly. Access your page, click the payment you sent to the seller to view the recipients contact information.I received a payment notification email, but the payment does not appear in my PayPal account. Why? If you’re notified that you’ve received a payment but you don’t see it in your PayPal account, the sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to your correct email address.What’s the difference between the PayPal (Consumer) app and the Business app? is for people who use PayPal to conduct business regularly. It’s the best way to manage your business on the go. You can create and send invoices, provide refunds , transfer money to a bank, view and organize your customers’ information as well as contact them.I received goods that are not as described for an eBay purchase. Can I dispute the payment? You may be asked to return the item to the seller to be eligible for a refund . You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online.What happens to the funds from a Denied payment when I use a credit card or debit card? When a credit or debit card payment is denied by the recipient, PayPal refunds the transaction fee to the card that was used. ... We don’t know when your credit card issuer or bank will complete a credit sent by PayPal. ... They won’t even know which bank you use.Why has my credit or debit card been charged twice? To get your money back, you’ll need to contact the recipient and request a refund . ... Find the transaction for which you want a refund . ... Send your recipient an email asking for your money back.Why is my PayPal account limited? Be upfront about policies such as shipping and returns . ... If your account is limited, you’ll most likely be unable to send or withdraw money , and you might find that you can’t accept payments or add money to the account.What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed? : Your payments have been sent . ... : All your payments have either been claimed or, after 30 days, your unclaimed payments have been returned to you.
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