How a refund is credited depends on how you made the original payment.
When a refund is sent, is all the money returned to the sender's account?
- If you paid using your PayPal balance or bank account, we credit the refund to your PayPal balance.
- If you paid with a credit or debit card, we credit the refund to your card. Depending on the card issuer, it can take up to 30 days for your refund to appear on your statement.
- If you paid using more than one payment, we credit the amount paid with a credit or debit to that card. We credit the rest of the refund amount to your PayPal balance.
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How can I view the status of my refund?You can view the status of your refund in your Activity. Here’s how to view the latest status: Click Activity at the top of the page. From the dropdown menu, select Refunds. Select the desired dates. Click View. Click Details next to the refund. Here are a few common I can't find the money I received. Where is it?Money received into your PayPal account is placed in your PayPal balance. Your PayPal balance shows how much money you have available in your account, in your primary currency. It doesn’t reflect pending payments, recurring payments or orders that have not yet been completed. Log in to Will an email be sent to my buyer when I cancel a Money Request/Invoice?No. To avoid confusion, no cancellation email will be sent when you cancel a Money Request or Invoice.What is an unauthorized payment?Any payment made from a debit or credit card, bank account or PayPal account without the account owner’s permission is an unauthorized payment. When PayPal believes that a payment is unauthorized, we place a hold on it. Money can't be withdrawn until we determine if the payment What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipient’s account. Cleared by Payment Can I create a shipping label to return a purchase to the seller?If you want to return an item you purchased with PayPal – and the seller accepts returns – you can create and purchase a return shipping label. If your transaction qualifies, you may be able to get a refund on your return shipping label by activating Return Shipping Why was my payment denied, refunded, or unclaimed?To find out why your payment hasn’t been claimed yet or was denied or refunded, contact the person you sent your payment to. Denied: If your payment was denied, it means that the recipient chose not to accept it. You may be able to find out why on What are common scams and how do I spot them?Offers that sound too good to be true, probably are Most of us are careful if a stranger approaches on the street and offers a deal that's just too good to be true. But we're much less cautious online, putting us at risk. Advance fee fraud If you I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the How long will it take to withdraw money from my PayPal account to my bank account?Please allow 3 - 5 business days for your bank to process the transfer and for the money to appear in your bank account. If there's a problem with your withdrawal, it may take up to a week for your bank to notify us. Here’s how to withdraw money from Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesn’t agree to refund your money, you may be able Will any of my account information be shared when I create a Money Pool?No information is shared without your consent. Only your profile photo (if you have one) and name associated with your PayPal account are available publicly through your Money Pool. This information is shared to reassure your friends and family that they’re sending money to the correct person. When I make an eCheck payment, when will the money be debited from my bank account?An eCheck is an electronic funds transfer from your bank account to another customer’s PayPal account. It is used to fund a payment that is sent from your PayPal account. It's like writing a check, but you send it electronically. Your payment will show as pending until the What is Return Shipping on Us and how do I activate it?Return Shipping on Us is available to customers who have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale. For more information, check the Which email address does my customer send a payment to?When you receive a payment for an item listed on eBay with PayPal as a payment option, the payment is sent to the email address designated in the Sell Your Item form for that listing. When a buyer uses the send money flow from their PayPal account, the Why is my refund pending?We start to process your refund as soon as the seller sends the refund to you. A pending refund usually means the seller is sending the payment directly from their bank account - depending on the banks involved, it can take up to 7 business days for a How do I send a payment in another currency?Here's how: Log in to your PayPal account and click Send & Request at the top of the page. Choose how you are sending your money. Enter the payment details, select the currency from the list, and click Next. Review your payment and complete your payment. To see
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