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What information does PayPal require to approve file-sharing and newsgroup services?

Merchants offering file-sharing programs or access to newsgroup services must monitor for and prevent access to illegal content. Prior to using PayPal, merchants must comply with the following terms and conditions and send any required information to aup@paypal.com.

  • Merchants must disclose to PayPal how they monitor files accessible through their service and how they remove or prevent access to files that appear to involve illegal content.
  • If merchants maintain a search tool for accessing files, they must disclose to PayPal how they prevent access through their search tool to files that appear to involve illegal content.
  • In their terms of service agreement, merchants must prohibit users from uploading files involving illegal content and indicate that users involved in such file transfers will be permanently removed from their service.
  • Merchants must report files they detect through their service to the National Center for Missing & Exploited Children's CyberTipline.
  • Merchants must provide PayPal with free access to their service, so PayPal's Acceptable Use Policy department can monitor the content.
  • Merchants must provide a direct point of contact in their organization for PayPal to report files that appear to involve illegal content.
  • Merchants must provide PayPal with information about how they respond to law enforcement agencies regarding illegal content accessible through their service.
  • Merchants must provide PayPal with details regarding their procedure established to receive and take actions on reports from rights owners regarding infringing material.
  • Merchants must provide PayPal with details regarding their ability and procedure established to both monitor the files accessible through their service and remove or otherwise prevent access to files that appear to involve infringing material.
  • If PayPal reports to merchants a file or files that appear to involve illegal content, the merchant must take immediate steps to prevent access to the files and respond to PayPal within one business day detailing their actions. PayPal will evaluate the merchant's response and procedure to prevent access to the reported files, and reserves the right to close, suspend, or limit access to a merchant's PayPal account for failure to implement an adequate procedure for preventing access to such files.
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