Your payment was declined. Contact your payment provider for more information.

To protect your account, we use a complex screening process and review every payment before it's approved. This is similar to the way most banks and credit card companies work.

Occasionally, when we pass the transaction to your bank or card issuer, they can decide to decline it.

In this case, please contact them to figure out why your payment didn’t go through.

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Center

Send, receive, and view your PayPal messages