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<p><a href="https://www.paypal.com/ca/webapps/mpp/givingfund/home">PayPal Giving Fund Canada</a>, a registered charity with the Canada Revenue Agency (CRA# 812867752RR0001), partners with organizations such as PayPal, Meta, GoFundMe, Deed, Twitch and many more to help charities raise funds and connect with new donors. PayPal Giving Fund grants donations made on partner platforms to the charities recommended by donors. Donors receive official donation receipts from PayPal Giving Fund.</p>

<p>Your complaint must be about something for which PayPal Giving Fund is directly responsible. You need to make your complaint in writing through our&nbsp;<a href="https://www.paypal.com/ca/smarthelp/contact-us/ppgf">online form</a>. Please state clearly in the first line of your message that it’s a complaint.</p>
<p></p></section><section>
<p></p><p>We'll do our best to issue a response to your complaint within 7 working days. If we can't meet this timeline, we'll let you know why and indicate when we expect to be able to respond to your query. If you’re not satisfied with the full response, you can ask for a further review by contacting us through our online form. This can take another 7 working days from the day of escalation.</p>​If you’re still unhappy with our approach, you can write to the Executive Director of PayPal Giving Fund Canada for a final response. Please use the&nbsp;<a href="https://www.paypal.com/ca/smarthelp/contact-us/ppgf">online form</a>&nbsp;and state clearly in the first line of your message that it is an "escalated complaint for the attention of the Executive Director of PayPal Giving Fund Canada".
</section><section><p>Please visit our <a href="https://www.paypal.com/webapps/mpp/givingfund/home" target="_blank">website</a> if you'd like to learn more about PayPal Giving Fund and our <a href="https://www.paypal.com/webapps/mpp/givingfund/policies" target="_blank">policies</a>.  If you aren't a PayPal customer and have questions about PayPal Giving Fund, please <a href="https://www.paypal.com/smarthelp/contact-us/ppgf" target="_blank">contact us</a>.</p></section>

How do I make a complaint to PayPal Giving Fund?

My Account/Nonprofits and Donations

Learn how to file a complaint with PayPal Giving Fund, including the steps for online submissions, response times, and escalation procedures for unresolved issues. 

How do I make a complaint to PayPal Giving Fund? | PayPal CA

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PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

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Complaints section of our User Agreement.

European Consumer Centre (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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