Returning goods overseas should be easy.

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll take care of the return shipping cost*. Activate now to enjoy this service on your next purchase.

Activate for free

Already activated this service? Ask for a refund.

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll take care of the return shipping cost*. Activate now to enjoy this service on your next purchase.

Activate for free

Already activated this service? Ask for a refund.

Shop without worries with PayPal Refunded Returns.

Now that you’ve activated our Refunded Returns service, you don’t have to worry about costly return shipping fees. Not satisfied with your online purchase? Simply ship the item back using China Post or SF Express and we’ll refund you up to US$20, one return per month*. Now, that’s one more reason to shop to your heart’s content.

Now that you’ve activated our Refunded Returns service, you don’t have to worry about costly return shipping fees. Not satisfied with your online purchase? Simply ship the item back using China Post or SF Express and we’ll refund you up to US$20, one return per month*. Now, that’s one more reason to shop to your heart’s content.

How does it work?

1

Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2

Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the return shipping request form, along with proof of your return within 30 days.

3

Receive your refund
You’ll see a refund of up to US$20 in your PayPal balance within 10 business days for all approved claims.

Returned an item?

Submit a claim for your return shipping costs on any item purchased after you activated this service. We'll review your claim and, if it's approved, your refund will appear in your PayPal account in about 10 business days.

Here’s what’s covered.

PayPal Refunded Returns covers your purchases with the exception of the following:

  • Immaterial or intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller or merchant
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller or merchant

Not a complete list of exceptions. See here for full details

How does it work?

1

Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2

Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the return shipping request form, along with proof of your return within 30 days.

3

Receive your refund
You’ll see a refund of up to US$20 in your PayPal balance within 10 business days for all approved claims.

Your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days. 

One less thing to worry about.