Returning goods overseas should be easy.

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind? Don’t worry. Send it back and we’ll take care of the return shipping cost*. Activate now to enjoy this service on your next purchase.

Activate for Free

*Service is valid from now till December 31st, 2022. By clicking the button "Activate for Free", I activate the Refunded Returns service for free and consent to the General Conditions of Use

Here’s what’s covered.

PayPal Refunded Returns covers your purchases with the exception of the following:

  • Immaterial or intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller or merchant
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller or merchant

Not a complete list of exceptions. See here for full details

How does it work?


Return your item

Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.


Submit a Refund Request

Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the return shipping request form, along with proof of your return within 30 days.


Receive your refund

You’ll see a refund of up to US$20 in your PayPal balance within 10 business days for all approved claims.

Your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days.

Activate for Free

* Up to US$20, one refund per month for eligible purchases until 31st December 2022. See the General Conditions of Use for further information.