General Conditions of Use
PayPal Refunded Returns Service
These General Conditions of Use (hereinafter: the "GCU") describe the terms and conditions under which PayPal makes available to its users the PayPal Refunded Returns Service (hereinafter: the “PayPal Refunded Returns service “or "Service"). The PayPal Refunded Returns service is exclusively reserved, at no additional cost, to PayPal account holders who have activated the Service on the https://www.paypal.com/c2/webapps/mpp/returns (hereinafter: "You" in these GCU). By activating, You expressly acknowledge and accept to be bound by these GCU.
PayPal Refunded Returns is provided by CallPoint New Europe AD (trading as Telus International Europe, hereinafter the “Service Provider”) on behalf of PayPal Pte. Ltd. You agree that in order to operate the Service, PayPal may disclose your name, e-mail address and status of participation in this Service to enable reimbursement of the shipping costs of the returned item to the Service Provider. CallPoint New Europe AD is a company registered in Bulgaria under no. 9829/2004, VAT BG175138361, with head office at 115K Tsarigradsko Chaussee Blvd., Sofía 1784, Bulgaria.
These GCU describe the PayPal Refunded Returns service in effect from Jan 21st, 2015 to Dec 31st, 2018. These GCU replace any previous version You may have been sent or have in your possession.
We advise You to keep or print a copy of these GCU for your personal records.
Questions and answers
When can I use PayPal Refunded Returns service?
Under what conditions can I not use the PayPal Refunded Returns service?
Can I use the PayPal Refunded Returns service if the seller or merchant already offers a similar service?
Is there a cap on the refunds offered by the PayPal Refunded Returns service?
How many refunds can I get under the PayPal Refunded Returns service?
Who should I contact if I have a question about the PayPal Refunded Returns service?
Is the PayPal Refunded Returns service free?
How do I make a Refund request under the PayPal Refunded Returns service?
If any document is missing, you’ll need to submit it within 14 days of your initial submission.
You’ll receive the refund in your PayPal account if your claim is approved.
What information do I have to provide with my Refund request?
- Details of your return including date shipped, cost to ship, reason for return and items returned. To complete the return shipping refund request form, log in to your account activity and select the purchase you have recently returned.
- Proof of your return including the following documents.
- The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and
- You must make returns through China Post or SF Express, and provide:
- The receipt from the post office or courier service
- A document proving that the purchased item was returned to the seller which could be included on shipping receipt or a photo of the package with the seller's address visible.
- If the return shipping costs were deducted from the refund of your item, you must provide:
- Proof showing the initial purchase price of the item returned; and
- Proof showing the amount of the refund, such as the email message that acknowledges receipt of the return or the PayPal email confirming the refund of your item.
How will I be refunded?
How will I know if my Refund request is accepted?
How do I know if I am eligible for the PayPal Refunded Returns service?
What happens if I return an item purchased before the launch of the PayPal Refunded Returns service (Jan 21st, 2015)?
Additional provisions concerning operation of the PayPal Refunded Returns service
The PayPal Refunded Returns service cannot be combined with another service or coverage for the same purpose (i.e. for "refund of return costs") which You are eligible for, or which You have already benefited from as part of Your initial purchase.
Any Refund request that does not comply, for whatever reason, with the conditions and procedures described in these CGU will be automatically rejected and You will not be eligible for any refund.
Likewise, any Refund request knowingly initiated based on erroneous or false information will be rejected and You will be excluded without prior notice from Your eligibility to the PayPal Refunded Returns service, and all benefits associated with it will be cancelled.
You agree to receive at Your PayPal email address, from PayPal and/or any of its subcontractors including the Service Manager, Telus International Europe, all information concerning use of the PayPal Refunded Returns service. As a result, You must regularly check this mailbox so as to be aware of any messages sent by PayPal and/or any of its subcontractors.
PayPal (and any of its subcontractors) shall make every effort to ensure that the PayPal Refunded Returns service is as fully accessible and high quality as possible. PayPal (and any of its subcontractors) shall not be held liable for any delays or failures if any such delays or failures is a consequence of a circumstance which was beyond PayPal’s (or any of its subcontractors’) control, which it could not reasonably have been expected to have anticipated, and the consequences of which could not have been reasonably avoided nor overcome. Such circumstances include:total or partial interruption of the PayPal Refunded Returns service, or problems accessing the PayPal Refunded Returns service, specifically due to causes beyond its control, such as total or partial failure to fulfill the obligations for which You are responsible, a defect and/or saturation of the telecommunications networks, or action by a third party;infection by a virus, or by any other hazardous item, of the PayPal Refunded Returns service or the Your equipment, or other type of malicious attack by a third party despite reasonable security measures taken by You and by PayPal;improper use by You of the PayPal Refunded Returns service;provision by You of erroneous information or data;cases of force majeure or action by a third party.
Moreover, PayPal (and any of its subcontractors) shall in no event be held liable for indemnification of any indirect damages incurred by You when using the PayPal Refunded Returns service unless caused by PayPal’s (or any of its subcontractors) gross negligence or intent. Indirect damages shall be understood to include a loss of opportunity, business interruption and loss of profit, and commercial and financial losses.
The provisions of these GCU may be changed at any time. The amended GCU will then be published on the PayPal webpage devoted to the Paypal Refunded Returns service (https://www.paypal.com/c2/webapps/mpp/returns) and fully replace the previous version. You should regularly check the specific PayPal webpage related to the PayPal Refunded Returns service (https://www.paypal.com/c2/webapps/mpp/returns) so as to remain informed of any change made to these GCU, and stop using the Service if You totally or partially disagrees with their content.
The PayPal Refunded Returns service is offered from Jan 21st, 2015 to Dec 31st, 2018. PayPal may decide, at any time and for any reason whatsoever, to change, suspend, or terminate the PayPal Refunded Returns service (or any part or content of the PayPal Refunded Returns service) without being liable to You or to any third party for doing so. To the extent possible, You will be so informed by email at least thirty (30) days in advance.
You are hereby expressly informed of, and expressly declare that You accept automated processing of the personal data collected from You for the needs of the PayPal Refunded Returns service. You are hereby expressly informed of, and expressly agree to, the fact that the Service Manager (and/or any of its subcontractors and partners) may undertake processing of your personal data for the purposes stated in these conditions.
We therefore wish to expressly remind You, in accordance with the provisions of the applicable data protection law, that providing this data is mandatory, since it is required for managing the PayPal Refunded Returns service and for processing Refund requests. If this information is not provided, the Service Manager will be unable to process any Refund requests.
These records, and the data and information they contain, will serve as databases for PayPal and the Service Manager (and/or for any of their subcontractors and partners), who shall be entitled to keep them only for the purposes of the PayPal Refunded Returns service.
You are entitled to access, discuss, rectify, delete, or dispute any of your personal data under the terms stipulated by applicable legislation concerning the protection of personal information. Those rights may be enforced by contacting in written the PayPal Refunded Returns service.
The language to be used for the PayPal Refunded Returns service shall be English or Simplified Chinese
The PayPal Refunded Returns service and its terms shall be governed by Singapore law. Any dispute arising from implementation of the PayPal Refunded Returns service shall be under the exclusive competence of the Singapore courts.
If You have any general questions concerning the PayPal Refunded Returns service, please send an email to: firstname.lastname@example.org
The PayPal Refunded Returns service is a service made available by PayPal Pte. Ltd, a company under Singaporean law, registered under no. 200509725E, with head offices at 5 Temasek Boulevard #09-01, Suntec Tower Five, 038985 Singapore.
The Service Manager is CallPoint New Europe AD, acting on behalf of PayPal Pte. Ltd. CallPoint New Europe AD is a company registered in Bulgaria under no. 9829/2004, VAT BG175138361,with head office at 115K Tsarigradsko Chaussee Blvd., Sofía 1784, Bulgaria. Telus International Europe is the commercial name of CallPoint New Europe AD.
Please read all the conditions.