Protecting buyers.

If an eligible item that you’ve purchased online or on eBay doesn’t arrive or doesn’t match the seller’s description, we’ll reimburse you for the full amount of the item plus shipping costs, as long as the eligibility requirements are met.

More about Buyer Protection (Protecting buyers.)

Protecting sellers.

If you’re sent an unauthorized payment (for example, from a hacked account) or a buyer claims they didn’t receive their item, our Seller Protection policy will safeguard you on the full amount of the payment on eligible transactions.

More about Seller Protection (Protecting sellers.)

Safer from threats.

As the pioneer in online payments, we set the standard for fraud prevention by delivering holistic security solutions to minimize fraud across major payment types and channels. We keep an unwavering focus to stay ahead of cyber crooks through innovating and investing in industry-leading technology.

Information well-guarded.

Your security is our top priority. We combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

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Real-time fraud prevention.

When it comes to fraud, it’s vital to stay one-step ahead and we’ll do the guard part. Every incoming transaction is monitored and analysed within milliseconds to identify and help prevent fraud before it occurs. What’s more, our sophisticated fraud risk models and analysis tools can be tailored to your unique business needs, so you enjoy optimal protection from fraud.

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Account protection

Link your credit or debit card details to your PayPal account only once. We’ll keep your login and financial information secure so you can shop without exposing your card details.

Handling chargebacks

We provide the expertise and tools to help guide you through the process of resolving a chargeback, be it related to an unauthorized transaction or a buyer who didn't receive their item.

We never close

We monitor every account and transaction, 24/7, to prevent fraud, email phishing and identity theft. If something seems suspicious, our dedicated team of 2,000 anti-fraud specialists will stand by you.

World class security

We’ve invested millions to build and evolve our best-in-class behavioral risk management system to block external threats, so you can buy and sell with confidence.

Your security. Our priority.

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