Protection for buyers and sellers.
No matter how you use PayPal, your security is our top priority. We always keep your financial information private, so you don’t have to share it every time you make a purchase.
You’re also more protected with our latest fraud prevention technology, including 24/7 account monitoring by a dedicated team of security specialists. Plus, you’ll enjoy tips and tools to help fight identity theft and phishing, and an easy and simple process for reporting a problem.
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PayPal’s Buyer Protection makes buying even safer. In the unlikely event you have a problem with your eligible order, we’ll help make it right.
Protection for unauthorized transactions -You may be eligible to receive protection for unauthorized purchases made with your PayPal Account if you notify us within 60 days of the incident.
Refunds for incorrect orders - If an eligible item doesn’t arrive or doesn’t match the seller’s description, our Buyer Protection will help you recover the full purchase price of the item plus shipping costs.
A responsive support team - Our customer service is here to assist you if a problem arises. We can help you deal with suspicious account activity, identity theft or phishing concerns, or help resolve a problem with a purchase.
Selling with PayPal gives you additional levels of protection so you can focus on your business and sell with confidence.
Fraud prevention - PayPal’s technology and security measures keep transaction and financial information safer and more private – anti-fraud risk models, industry recognized Card Security Code requirements to prevent credit card fraud, and extensive use of data encryption. You’ll also be equipped with security tools and tips to avoid identity theft, and website or email phishing.
Seller Protection - Our Seller Protection can help reduce your losses in the unlikely event you receive an unauthorized payment or a buyer claims an eligible item didn't arrive so you can sell to more places with more confidence.
Convenient problem resolution - If you have a problem with a transaction, we’re here to help. Our dedicated Account Managers and customer service can assist you if a buyer files a dispute or claim.