Your GPS never found its way to you, or that striped shirt that you bought online arrived without stripes? If a purchase doesn’t go as planned and is eligible for buyer protection, we’ll get you covered.
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If your order doesn’t arrive or match the seller’s description, you have 180 days to raise your concerns with us, so we can help you.
Here are some scenarios:
Have your custom made, leather dancing boots failed to make it to your door? We’re listening.
We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.
Here are a few things you need to do to be eligible for Buyer Protection:
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
Felicia Ong
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