Shipping Documentation for Sellers

The shipping service you use, matters

To receive coverage under Seller Protection, it’s important to choose a postal/shipping company that provides Proof of Shipment and Proof of Delivery. We’ll ask for this documentation, when a buyer claim, chargeback or reversal arises.

The shipping documentation you’ll need to provide depends on the case filed.

To learn more about Proof of Shipment and Proof of Delivery requirements, click here.

IMPORTANT: It is the responsibility of the seller to confirm that the postal/shipping company of choice provides adequate tracking at the time the item is posted. Be sure you understand the information required, so that you’re covered when a buyer claim, chargeback, or reversal arises. Learn more.

NOTE: PayPal cannot guarantee that the posting/delivery details will be available in time to respond to claims, chargebacks, or reversals in the 7 days required under the Seller Protection Policy terms.

To learn more about acceptable Proof of Shipment and Delivery documentation, click on your country below:

South East Asia:SingaporeThailandMalaysiaPhilippinesIndonesia
Hong Kong
United States