How to Dispute a Transaction

Open a Dispute in the Resolution Center

One of the benefits of using PayPal is that you can take advantage of our dispute resolution tools to resolve problem transactions.

We understand that it's never pleasant to have a problem with a transaction. If you do, though, the Resolution Center will help you track, manage, and resolve it as quickly as possible. Learn how to open a dispute in PayPal's Resolution Center with a step-by-step tutorial.

Buyer opens disputeBuyer and seller negotiate to resolve issueDispute is resolved or escalated to PayPal claim

File an Unauthorized Activity Claim in the Resolution Center

If your account reflects activity or transactions that you did not authorize, you can file an Unauthorized Activity Claim and PayPal will investigate. Learn how to file an Unauthorized Activity Claim in PayPal's Resolution Center with a step-by-step tutorial.

Buyer files a claimPayPal reviews claim and asks Seller to respondSeller responds and PayPal resolves claim

Visit the Resolution Center to file a claim