• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

What should I do if my balance is negative?

Your PayPal account balance could be negative for many reasons, such as:

• We issued a refund on your behalf to cover a dispute / claim from the buyer.
• You received a chargeback and did not have any available balance in your PayPal account.
• A payment that does not qualify for Seller Protection has been reversed.
• An unauthorized payment was made from your PayPal account.

You can resolve your negative balance by logging in to your PayPal account and clicking the "Resolve Negative Balance" link. You can choose how to bring your balance to zero.

If your account balance is negative, check your recent activity to find out why.

If you think your balance is negative because someone used your account, report it immediately in the Resolution Center.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance and any refunds you attempt will be funded by your primary bank.

If the negative balance isn’t resolved within 120 days, your account might be locked and you won’t be able to log in to your PayPal account.

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