Policy Updates

 

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Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than March 2014, please view this PDF.

*For past policy updates between April 2014 and Dec 2018, please view this PDF.

 

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from 23 September 2019 (“Effective Date”). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

Updates to the User Agreement for PayPal Services – Effective Date: 23 September 2019

We’re making the following substantive changes to our terms:

  • Exhibit A – Fees:  We are changing the Currency Conversion Fees applied to transactions that involve a PayPal currency conversion. These Fees are set out in the sub-section on “Currency Conversion” in section 4 “Additional Fees”.

The updated Fees are as set out below:

Activity

Additional Fees

Currency Conversion

Country/Region:

Fee included in the Applicable Transaction Exchange Rate :

All countries except as listed below.

3.0%

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Grenada, Guatemala, Guyana, Honduras, Jamaica, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad & Tobago, Turks and Caicos Islands, Uruguay, Venezuela, Virgin Islands.

4.5%

Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo, Democratic Rep of the Congo, Cook Islands, Djibouti, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Ivory Coast, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lesotho, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Rwanda, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Helena, Swaziland, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Yemen, Zambia, Zimbabwe

Currency Conversion that occurs when sending a Personal or a Commercial Payment or receiving a refund beyond 1 day of the date of the original payment:

4.0 %

Currency conversion that occurs when receiving other payments (including Mass Payments or Payouts), withdrawing funds to your local bank account (if your PayPal balance is held in a currency other than your local currency), adding funds from a bank account to your PayPal Account or when transferring funds between your PayPal balances held in different currencies (as applicable);

3.0% Personal Payments Fee.

Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Georgia, Iceland, Macedonia, Moldova, Montenegro, Serbia, Ukraine.

Currency Conversion that occurs when sending a Personal or a Commercial Payment or receiving a refund beyond 1 day of the date of the original payment:

4.0%

Currency conversion that occurs when receiving other payments (including Mass Payments or Payouts), withdrawing funds to your local bank account (if your PayPal balance is held in a currency other than your local currency, adding funds from a bank account to your PayPal Account or when transferring funds between your PayPal balances held in different currencies (as applicable);

3.0%

Bhutan, Cambodia, Federated States of Micronesia, Hong Kong SAR China, Indonesia, Japan, Korea, Laos, Maldives, Mongolia, Nepal, New Zealand, Philippines, Samoa, Singapore, Sri Lanka, Taiwan, Thailand, Tonga, Vietnam

Currency Conversion that occurs when sending a Personal or a Commercial Payment or receiving a refund beyond 1 day of the date of the original payment:

4.0%

Currency conversion that occurs when receiving other payments (including Mass Payments or Payouts), withdrawing funds to your local bank account (if your PayPal balance is held in a currency other than your primary currency), adding funds from a bank account to your PayPal Account or when transferring funds between your PayPal balances held in different currencies (as applicable)

3.0%

China, Malaysia

Currency Conversion that occurs when sending a Personal or a Commercial Payment or receiving a refund beyond 1 day of the date of the original payment:

The Fee depends on the currency into which the amount is converted, as listed in the table below

Currency:

Fee:

Australian Dollar:

4%

Brazilian Real:

4%

Canadian Dollar:

3.5%

Czech Koruna:

4%

Danish Kroner:

4%

Euro:

4%

Hong Kong Dollar:

4%

Hungarian Forint:

4%

Israeli New Shekel:

4%

Japanese Yen:

4%

Mexican Peso:

4%

New Zealand Dollar:

4%

Norwegian Krone:

4%

Philippine Peso:

4%

Polish Zloty:

4%

Russian Ruble:

4%

Singapore Dollar:

4%

Swedish Krona:

4%

Swiss Franc:

4%

New Taiwan Dollar:

4%

Thai Baht:

4%

U.K. Pounds Sterling:

4%

U.S. Dollar:

3.5%

Currency conversion that occurs when receiving other payments (including Mass Payments or Payouts), withdrawing funds to your local bank account (if your PayPal balance is held in a currency other than your primary currency), adding funds from a bank account to your PayPal Account or when transferring funds between your PayPal balances held in different currencies (as applicable)

2.5%

Monaco

Currency conversion that occurs when receiving other payments (including Mass Payments or Payouts), withdrawing funds to your local bank account (if your PayPal balance is held in a currency other than your local currency), adding funds from a bank account to your PayPal Account or when transferring funds between your PayPal balances held in different currencies (as applicable)
 

3.0% above the wholesale exchange rate
 

Currency Conversion that occurs when sending a Personal or a Commercial Payment or receiving a refund beyond 1 day of the date of the original payment:

Between 3.0% and 4.0% above the wholesale exchange rate depending on the currency into which the relevant amount is converted (please refer to the table below).

Currency and Code

Currency Conversion Fee

Australian Dollar (AUD):

4.0%

Brazilian Real (BRL):

4.0%

Canadian Dollar (CAD):

3.5%

Czech Koruna (CZK):

4.0%

Danish Krone (DKK):

4.0%

Euro (EUR):

4.0%

Hong Kong Dollar (HKD):

4.0%

Hungarian Forint (HUF):

4.0%

Israeli Shekel (ILS):

4.0%

Japanese Yen (JPY):

4.0%

Malaysian Ringgit (MYR):

4.0%

Mexican Peso (MXN):

4.0%

New Zealand Dollar (NZD):

4.0%

Norwegian Krone (NOK):

4.0%

Philippine Peso (PHP):

4.0%

Polish Zloty (PLN):

4.0%

Russian Ruble (RUB):

4.0%

Swedish Krona (SEK):

4.0%

Singapore Dollar (SGD):

4.0%

Swiss Franc (CHF):

4.0%

Taiwan New Dollar (TWD):

4.0%

Thai Baht (THB):

4.0%

U.K. Pounds Sterling (GBP):

4.0%

U.S. Dollar (USD):

3.5%

Where a currency conversion is required, it will be completed at the transaction exchange rate we set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a Currency Conversion Fee applied and retained by us on a base exchange rate to form the rate applicable to your conversion. The base exchange rate is based on rates within the wholesale currency markets on the conversion day or the prior business day; or, if required by law or regulation, set at the relevant government reference rate(s). The transaction exchange rate applicable to your conversion may be applied immediately and without notice to you. You may have the option (depending on the country/region you are residing in and the type of funding source) to Opt Out of currency conversion before you complete the transaction by selecting Other Conversion options on the Review Your Information page during checkout.

Where a currency conversion is offered by PayPal at the point of sale, you will be shown the exchange rate that will be applied to the transaction before you proceed with authorizing the payment transaction. By proceeding with your authorization of the payment transaction you are agreeing to the currency conversion on the basis of the exchange rate. Where a currency conversion is offered at the point of sale by the Merchant, not by PayPal, and you choose to authorize the payment transaction on the basis of the Merchant’s exchange rate and charges, PayPal has no liability to you for that currency conversion.

Where your payment is funded by a Debit or Credit Card and involves a currency conversion by PayPal, you consent to and authorize PayPal to convert the currency in place of your Credit or Debit card issuer.

 

To review the updated User Agreement, please Click Here.

 

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from the effective date listed below against each change (hereinafter referred to as “Effective Date” individually). We’ve created this policy update to help you understand the changes. By continuing to use the PayPal Services after the Effective Date, you are agreeing to the changes. If you do not agree to the changes, you must close your account or cease using the PayPal Services prior to the Effective Date.

Updates to the User Agreement for PayPal Services – Effective Date: 17 May 2019

We are making the following change to our terms:

  • Exhibit A Fees:
  1. We have removed the Automatic transfer fee set out in the “Withdrawing your balance” section of Clause 4 “Additional Fees”. 
  2. We have clarified the fee for balance withdrawal to card in Kuwait, Qatar and Singapore in the “Withdrawing your balance” section of Clause 4 “Additional Fees”. 

To review the updated User Agreement, please Click Here.

 

Updates to the User Agreement for PayPal Services – Effective Date: 9 July 2019

We’re making the following substantive changes to our terms:

  • Clause 2.5: We have clarified what happens when a payment is refunded (including where the original payment involved a currency conversion and where a currency conversion applies to the returned amount).
  • Clause 5.1: We have clarified the method for withdrawing funds from your Account to your card.
  • Exhibit A – Fees:  
  1. We are updating the fee for receiving commercial payments by the sellers in Albania, Andorra, Bosnia & Herzegovina, Croatia, Georgia, Iceland, Israel, Moldova, Monaco, Serbia, from the buyers in the following countries or regions: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden, Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia, Switzerland, Ukraine, in clause 2 “Commercial Payments Fee”.

The updated fees are as set out below:

Activity

Seller’s Country/Region

Buyer’s Country/Region

Fee

Receiving
Commercial
Payments

     

Albania, Andorra, Bosnia & Herzegovina, Croatia, Georgia, Iceland, Israel, Moldova, Monaco, Serbia

U.S., Canada, Northern Europe*

Europe I**:

Standard Rate:

4.4%+ Fixed Fee

Merchant Rate^:

From 3.4% to 4.4% + Fixed Fee

 

All other countries:

Standard Rate:

5.4% + Fixed Fee

Merchant Rate^:

From 4.4% to 5.4% + Fixed Fee

 

Fixed Fee

 

See in table above


* Northern Europe: Denmark, Faroe Islands, Finland (including Aland Islands), Greenland, Iceland, Norway, Sweden.

** Europe I: Austria, Belgium, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain, United Kingdom (including Channel Islands and Isle of Man), Vatican City State.

  1. We have clarified the fee for balance withdrawal to card in Croatia, Philippines and Serbia in the “Withdrawing your balance” section of Clause 4 “Additional Fees”. 
  • Exhibit B – Country/Region – Specific Terms: We have clarified that if your Account is registered in Malaysia, you may only withdraw funds from your Account by transferring them to your local Malaysian bank account.

 To review the updated User Agreement, please Click Here.

 

 

Changes to PayPal Legal Agreements

PayPal is changing some of its Legal Agreements with effect from the effective date as listed below against each change (hereinafter referred to as “Effective Date” individually). We’ve created this policy update to help you understand the material changes. By continuing to use our services after the Effective Date, you are agreeing to the changes. If you decide not to accept any change, you can notify us before the Effective Date to close your account.

PayPal Local Payment Methods Agreement - Effective Date: 30 January 2019

As a reminder for merchants using PayPal to receive Commercial Transaction payments, on 11 December 2018 PayPal started to enable some customers without Accounts to send payments to merchants’ Accounts using alternative local payment methods.  For this purpose, Section 3.1 of the User Agreement for PayPal Services was amended to clarify how further terms of use apply to merchants when they integrate into their online checkout/platform any functionality intended to enable a customer without an Account to send a payment to the merchant’s Account.  This includes the PayPal Local Payment Methods Agreement. At the date of this notice, Section 3.1 applies (and will continue to apply) from the Effective Date.

Updates to the User Agreement for PayPal Services– Effective Date: 28 March 2019

To help you understand your rights and obligations when it comes to using PayPal’s products and services, we’re making the following substantive changes to our terms:

  • Clause 9.1: We’re clarifying which transactions are eligible for Seller Protection.
  • Exhibit A Fees: We’ve clarified the fee for currency conversions in Monaco where the relevant amount is converted into Singapore Dollar (SGD).  

To review the updated User Agreement, please Click Here.

Updates to the User Agreement for PayPal Services – Effective Date: 8 April 2019

To align our pricing globally, we’re standardising the fees payable by our merchants. To do this, we’re making the following substantive changes to our terms:

  • Exhibit A Fees: We’ve removed the Standard eBay Rate and Merchant eBay Rate for both domestic and international payments set out in clause 2 “Commercial Payments Fee” and merchants will now pay our standard rate for transactions on the eBay website. 

To review the updated User Agreement, please Click Here.

Notice of amendment to the PayPal Privacy Statement – Effective Date: 28 March 2019

We’re making changes to the Privacy Statement that provides information on how we use your data.

We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

You can review the changes and the current Privacy Statement here.

 

Thank you for being a PayPal customer. 

Sincerely, 
PayPal