If a buyer opens a dispute against you with the PayPal Dispute Resolution process, you must respond to it in the Resolution Center, where:
- You can read messages submitted by the buyer.
- You can reply to buyer messages.
- You can close the dispute by providing a full refund.
- Your buyer can close the dispute if their concern is resolved.
- All messages from you and your buyer are on record, where PayPal can view them.