Protection for Your Purchases - PayPal

Protection for your purchases

We have developed several programs to protect your payments when you shop both on eBay and on other merchant’s sites

How does it work?

  1. If you receive an item that is significantly not as described or you do not receive the item at all after a given period of time, you can file a dispute and escalate it to a claim.
  2. If you purchased the item on eBay, you may receive free protection for the full value of the item (including postage, excluding return fees). Learn more.
  3. If you purchased the item from any other website, you may be eligible for protection provided that the disputed amount is available from the seller. Learn more.

Extensive protection against unauthorized payments sent from your account

As a PayPal user, you’re protected from unauthorized payments that may have been sent from your account.

  • To prevent fraud we send an email confirmation for every online payment that you make with PayPal.
  • If you receive email confirmation of a transaction that you did not approve, contact us and we will work with you to quickly resolve the issue. You will not be liable for the charges.

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