Why is my eBay payment on hold?

When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items.

Your payments may be pending in your PayPal balance because:

  • You’re a new seller (whether on or off eBay);
  • You have a “Below Standard” seller rating on eBay; or
  • The payment you received may be considered unusual for your selling pattern.
Delaying payment availability is a common industry practice we implement to help ensure a safe and secure environment for both buyers and sellers. By placing your money in your pending balance, we can ensure there is enough money in your PayPal account to resolve any issues that may arise with your account such as chargebacks or disputes. If you lose a chargeback, buyer complaint or other payment reversal, we will use that money to repay your buyer. This gives buyers using PayPal, the confidence they need to do business with you and to make the purchase.

Please refer to your eBay Seller Dashboard for more details on the reason for this hold, and guidelines for how to prevent future payments from being held.

To help ensure a successful transaction, we always encourage sellers to adhere to the following best practices:
  • List successfully by including clear photos with detailed, accurate descriptions of items
  • Be clear about shipping and handling time, costs and methods
  • Ship promptly
  • Upload tracking
  • Define your return policy upfront
  • Communicate with your buyers and respond to inquiries quickly and in a professional manner
  • Review all communications from PayPal