What's PayPal Buyer Protection?

When you pay with PayPal on any website, we can protect you if you have a problem. We’ll help you get your money back if the item you bought doesn’t arrive or is significantly not as described.

To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Let the seller know there's a problem with the transaction by opening a dispute in your Resolution Center* within 180 days of making your payment. If you can't resolve the issue with the seller, escalate the dispute to a claim to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.

If your transaction qualifies for PayPal Buyer Protection, we can cover the re-imbursement of the full purchase price of the item and the original shipping cost.

► Some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection.

* The Resolution Center is not available on the PayPal app but you can access it via the PayPal website on your desktop.