Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How do I report a billing issue?

If you identify a billing issue with a transaction on your account, we encourage you to report it in our Resolution Center as soon as possible. By opening a dispute, you're notifying the seller that you're not satisfied with the purchase and want to resolve the issue.

When there are multiple charges for the same transaction on your credit or debit card, it may be because you inadvertently clicked Send Money more than once. To get your money back, you’ll need to contact the recipient and request a refund.

To see the seller’s contact details:

  1. Go to Activity.
  2. Select the payment.
  3. Use the contact information on this page to contact the seller.

Was this article helpful?

More ways we can help

How are we doing?
Take our survey

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more