How do I escalate a dispute to a claim?

You can escalate to a claim any time within 20 calendar days from the date the dispute was opened.
► A dispute will automatically close if it isn't escalated to a claim within 20 days.
► Closed disputes cannot be reopened or escalated to a claim. 

Please check the Resolution Centre to see any messages that are part of your dispute.

Here’s how to escalate a dispute to a claim.

  1. Go to your Resolution Centre.
  2. Click View next to the dispute you want to escalate.
  3. Click Escalate to PayPal at the bottom of the page.
  4. Add any relevant information for escalating the dispute.
  5. Click Submit.

What Happens Next?
We'll email you to let you know we received your claim and we'll continue to email you with updates and any action or information needed by you. We can usually decide cases in 30 days or less, but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Centre.