Money Pools Overview and Frequently Asked Questions

PayPal Pools overview

Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool and share it with your friends and family. Please note that you are responsible for spending the money collected for the purpose set out in your Pools page.

Your friends can chip in in seconds. If they don’t have a PayPal account, they can set up one in minutes – sign-up is free and easy!

How do I create a Pool?
You’ll need a PayPal account, so if you don’t have one yet, sign-up is easy and free.

  1. Go to the Money Pools page.
  2. Click Create a Pool.
  3. Follow the instructions provided.

Does it cost money to create a Pool?
Creating and running a pool is free of charge. PayPal doesn't charge a fee to open a PayPal account.

What kind of PayPal account do I need?
Pools are available to personal account holders. At this time, Pools are not available for Business account holders.

Can I use Pools on my mobile device?
Yes, you can access and manage your Pools directly from your mobile device.

Download the PayPal mobile app

Do I need a bank account, debit card, or credit card to set up my Pool?
No, you only need a PayPal Personal account. If you want to transfer the money you receive, just add a bank account to your PayPal account. 

Can I use a Pool to collect money from customers?
No. Pools are used to collect money from friends and family. All the contributions you receive through your Pool are considered personal payments and so they’re not eligible for PayPal Buyer Protection and all contributions taken must be in line with the PayPal User Agreement and Acceptable Use Policy

If you want to get paid for items or services you sell, then you can set up a PayPal.Me link.

How can I report a Money Pool link that violates PayPal's Acceptable Use Policy?
To report a Money Pool link:

  1.  View the Money Pool that has the suspected violation.
  2.  Click Report this Pool at the bottom of the page.

My PayPal account is closed. Why did I receive an email about transferring the balance in my Money Pool?
We’ve sent an email to all customers who’ve closed their PayPal accounts but have a balance in their Money Pool. We’re transferring these balances to you using our Hyperwallet service.

Your Money Pool balance will be available approximately 10 days after the initial date of the email. You’ll then receive a notification with instructions on how to claim your money through Hyperwallet.

Need more help?

Setting up and managing your Pool
Collecting money
Contributing to a Pool
Privacy and Security