Help Article

Why did I get result code 126?

Issue
PayPal returned result code 126 - Fraud Protection Services Filter - Flagged for review by filters.

Causes
This result code is a notice rather than an error. It indicates one of the following:
  • An authorized transaction failed at least one of the fraud filters and is now in review status pending manual approval.
  • You asked to have the Fraud Service deactivated, but the request couldn't be completed.

Note: On the Payflow Pro missing Receipt page, merchants will receive this message: "Thank you for your purchase, we are currently reviewing your order. To resolve this issue, try one of the following solutions."

Solutions
Use the solution that best fits the cause of this issue.

Set up a fraud filter
If you selected one of the fraud packages during initial registration, the fraud filters are active by default when submitting TEST transactions. While testing your account, this produces result code 126. Here's how to set up your fraud filters:

  1. Log in to your PayPal Manager account.
  2. Click Service Settings.
  3. Select Test Setup for new or test accounts, or Live Setup for activated accounts or to process real transactions.
  4. Select Edit Standard Filters.
  5. Follow the prompts to create and set up your filters as needed for your business.
    Note: For newly-created accounts, the Total Purchase Price Ceiling and Total Item Ceiling filters prevent normal transactions from completing. To allow transactions to process, disable these filters by deselecting the check box under ON/OFF, or set a limit as specified.
  6. Deploy your filters in either Test Mode or Live Mode.
  7. Deploy your filters in either Observe Mode or Active Mode.
  8. Click Done.

 


Review a pending transaction
You can reject or review the transactions that the Fraud Protection Service has processed. Here's how to process (accept) a transaction that is in review status:

  1. Log in to your PayPal Manager account.
  2. Click Reports.
  3. Click Fraud Transactions.
  4. Select a date or date range to display.
  5. Select the Transaction Type Review.
  6. Click Run Report.
  7. Select the Transaction ID of the transaction you want to review.
  8. Verify the transaction details.
  9. Select ACCEPT to process (approve) the transaction, REJECT to void it, or REVIEW to leave it in and process at a later date.
  10. If needed, type any notes.
  11. Click Submit.
  12. Click Confirm.
  13. Click Done.

Notes:

  • Any changes made to your filter settings may take up to one hour to take effect.
  • When you deploy filters in Observe mode, each transaction will be marked with the filter action that would have occurred (Review, Reject, or Accept) had you set the filters to Active mode. This enables you to monitor how active filters would have affected actual customer transactions, without disturbing the transaction flow.
  • If you can't resolve your issue and you continue to receive result code 126 while processing transactions, contact Payflow Support by phone at 1-888-883-9770 or via email at payflow-support@paypal.com.
  • See the Payflow Fraud Protection Services User's Guide for more information about the fraud service and filters.
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