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Help Center > Claims and Limitations/Buyer and Seller Protection > What is Return Shipping on Us and how do I activate it?

What is Return Shipping on Us and how do I activate it?

Return Shipping on Us is available to customers who have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return does not violate the seller’s condition of sale.

For more information, check the frequently asked questions section of our Terms and Conditions.

To activate the Return Shipping on Us feature:
  1. Go to our activation page.
  2. Click Activate in 1 Click.
  3. Log in to your account when prompted.
How do I request Return Shipping on Us?
To qualify for Return Shipping on Us, please return the purchased item to the seller within the required timeframe and retain your postage receipt and documentation as outlined within the Terms and Conditions.
  1. Click Activity and locate the transaction for the item you have returned.
  2. Click the transaction and then click Request a refund on return shipping link.
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