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Help Center > Claims and Limitations/Disputes & Claims > How do I file a claim or check the status of a claim?

How do I file a claim or check the status of a claim?

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in your Resolution Center.

If you're unable to resolve the dispute, you can escalate it to a claim. In doing so, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):
  1. Go to your Resolution Center.
  2. Locate and click the case number for the dispute you want to escalate.
  3. Under "More Options", choose what you want to do.
  4. Follow the guidelines.
- You have 20 days to file a claim once a dispute has been opened.
- A dispute will automatically close if it isn’t escalated to a claim within 20 days.
- Closed disputes cannot be reopened or escalated to a claim.

To check the status of a claim:
  1. Go to your Resolution Center.
  2. Select "Open Cases" from the list and choose the claim you want to check.
  3. Click View in the "Action" column.
You'll see the next steps for your case under What happens next. If we're already reviewing your claim, you'll see an estimated resolution date.

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