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Help Center > PayPal Basics/Security & Legal Agreements > How do I report unauthorised use of my PayPal account?

How do I report unauthorised use of my PayPal account?

If you notice a transaction that you didn't authorise, report it right away:

  1. Go to your Resolution Center. (This link may ask you to log in)
  2. Click Report a Problem.
  3. Use the filters to find the transaction or select it if it appears right away.
  4. Click Continue.
  5. Select Unauthorized transaction and click Continue.
  6. Follow the instructions.

If you're unable to log in, either call us as soon as you can.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

And be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

 Here's how to check and cancel your pre-approved billing agreements:

  1. Go to your Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.

 

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