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Help Center > PayPal Basics/Security & Legal Agreements > How do I report unauthorized use of my PayPal account?

How do I report unauthorized use of my PayPal account?

If you notice a transaction that you didn't authorise, report it right away:

  1. Go to your Resolution Center. (This link may ask you to log in)
  2. Click Dispute a transaction in the column 'Report a problem.'
  3. Select Unauthorized transaction: I did not authorize a recent transaction.
  4. Click Continue.
  5. Click Get PayPal transaction ID and select the relevant transaction.
  6. Click Continue, then follow the on-screen instructions.

If you're unable to log in, either call us or email us as soon as you can.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

And be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

 Here's how to check and cancel your pre-approved billing agreements:

  1. Go to your Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.

 

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