Help Article

Help Center > PayPal Basics/Security & Legal Agreements > How do I report unauthorized use of my PayPal account?

How do I report unauthorized use of my PayPal account?

If you notice a transaction that you didn't authorise, report it right away:

  1. Go to your Resolution Center. (This link may ask you to log in)
  2. Click Dispute a transaction in the column 'Report a problem.'
  3. Select Unauthorized transaction: I did not authorize a recent transaction.
  4. Click Continue.
  5. Click Get PayPal transaction ID and select the relevant transaction.
  6. Click Continue, then follow the on-screen instructions.

If you're unable to log in, either call us or email us as soon as you can.

Remember, you’re 100% protected against unauthorized transactions sent from your account.

And be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

 Here's how to check and cancel your pre-approved billing agreements:

  1. Go to your Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.


We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.