Why is my balance negative and how can I resolve this?
When your account balance is negative, review your recent activity to find out why:
- If your account balance is negative because of insufficient funds, please resolve it by adding money to your account as soon as possible.
- If you suspect unauthorized activity on your account, please report it immediately through the Resolution Center.
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My dispute has been resolved. Can I close it?You can close a dispute, however make sure that you are 100% satisfied that it is resolved before closing it. If the seller offered to refund your money, for example, make sure the money is in your PayPal account. Once a dispute is closed it can't be reopened Why are there limits on my account and how can I remove them?When you sign up for a French PayPal account, we only ask for essential information so you can start using your account immediately. Initially, all PayPal accounts are limited in terms of sending, receiving and withdrawing money. To remove these limits, we ask you to confirm some information about Setting up and managing your PoolCan I keep receiving contributions once my Pool reaches its goal? Yes, people can contribute to your Pool until you decide to end or delete it, even if you’ve exceeded your goal amount. Please note that you are responsible for spending the money collected for the purpose set Contributing to a PoolHow do I contribute to a Pool? Contributing to a Pool is easy. Just click Contribute on the Pool page. Your contribution will be sent in the default currency of the organizer. Read more details about international payments. Your contribution, name and picture (if applicable) will be What do I do if I haven't received my item or if it doesn't match its description?If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in your Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. If you feel the transaction was unauthorized, go to your PayPal Resolution Center and file an How do I resolve problems in adding PayPal to my shopping cart?With so many different shopping cart providers, and more being added every day, PayPal can't debug integrations for every cart. If you can't find answers in our FAQs, please contact your shopping cart provider to troubleshoot and resolve the issue you're experiencing with their software. If your shopping Why are my incoming payments from sales on eBay pending and how can I prevent this?To keep your money safer, we're placing your payments from sales on eBay to one side, in your pending balance. This is commonplace for new or inexperienced sellers, but can also affect experienced sellers. We’ve been dealing with online payments for years and we’ve realised that it helps Collecting moneyHow do I tell people about my Pool? You can share your Pool with friends and family by texting, emailing, or posting the link to social media. You can copy the link from the Pool itself or get it from the Share this pool box on the right-hand Why can't I add a credit card to my PayPal account?If you've tried to add your card to your PayPal account, but received an error message, it may be because: Your card has previously been added to 2 different PayPal accounts, it cannot be added to a third. What to do: remove this card from your account, then What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible How can I add, change or remove my phone number?To add a phone number Go to your Settings. Click on the plus symbol next to Phone. Add your phone number, and then click Add Number. To change a phone number Go to your Settings. Click Edit next to the phone number you want to change. Enter a new phone number What is my Receiving Limit and how can I remove it?We’re required to collect and verify certain information from our customers. We must do this before our customers receive €2,500 (or currency equivalent) into their PayPal account (in total) within a year of receiving their first payment. If access to your account is limited because of the receiving How do I receive money?When someone sends you a payment through PayPal we'll notify you by email (or text message for payments sent to your mobile phone number). If you already have a PayPal account and have confirmed your email address, we'll credit the payment to your PayPal account balance. If you How do I resolve API timeout problems?Issue Your PayPal and Payflow API-based features are experiencing timeouts. Causes Multiple issues, including issues with firewalls or PayPal's server, can produce such errors. Solutions Here's how to troubleshoot your timeout issues: Sign up for alerts – You can sign up for email alerts to PayPal technical system events How do I whitelist my server’s IP address so it can access PayPal APIs?PayPal doesn't require merchants to whitelist specific IP addresses to access PayPal Classic or REST APIs. However, PayPal does offer optional IP address whitelisting features for Payflow Pro and PayPal Manager. Whitelist access to Payflow Pro To increase security, you can specify up to 16 different IP addresses Money Pools Overview and Frequently Asked QuestionsPayPal Pools overview Pools are an easy and fast way to collect money with friends. Whether you need to raise money for a holiday, a group gift, or for regular shared expenses, just create a pool and share it with your friends and family. Please note that you Why can't my customers choose a ship-to address other than the default address for their PayPal account?When your buyers use PayPal hosted buttons, PayPal prepopulates the Shipping Address field with the buyer's default shipping address (the address stored in their PayPal account). To enable buyers to override this setting, update your PayPal buttons to include an advanced variable that prompts the buyer to specify Questions about eBayeBay and PayPal are now separate companies, which means we are no longer part of the same group of companies. However, we remain committed to our customers. For everything you need to know about the two companies, please visit our PayPal-eBay update page. You may also contact Privacy and SecurityWho can view my Pool page? Your Pool is visible to anyone who has the pool link, i.e. anyone you or your friends have shared it with. No one will be able to find your Pool via a search engine. If you choose to display your contributor details,
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