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Help Center > PayPal Basics/Security & Legal Agreements > How do I know whether an email is a genuine email from PayPal?

How do I know whether an email is a genuine email from PayPal?

What's a fake email?

Fake emails or phishing emails attempt to gain access to sensitive information. Often you are asked to submit your password or other personal or financial information.

You’ll know that an email is not from PayPal when:

  • It begins with a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always begin with your first and last name or the business name on your PayPal account.
  • It asks for financial and other personal information. Our emails will never ask for your bank account number, debit or credit card number etc. We'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
  • It asks you to provide the tracking number of a dispatched item, before you've received the payment into your PayPal account.
  •  It includes a software update to install on your computer.

If you think you’ve received a fake email, forward it to and then delete it from your mailbox. If you‘ve responded to a fraudulent email and believe your PayPal account may now have been accessed, you should report the unauthorised access immediately.

If you provided any personal information in response to a phishing email or on a spoof website, change your Password and Security Questions immediately.

If you provided any financial information, contact your bank and your credit card issuer and tell them about the situation.

Review your PayPal account Activity to check that you recognise all recent payments.

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