What is a chargeback or reversal?
A chargeback occurs when a buyer asks the credit card company to reverse a charge.
There are various reasons for a chargeback: The most common reasons are that the credit card holder indicates that:
- they didn't authorize the payment.
- they didn't receive the purchased item.
- the item received is very different from the original description.
- a payment is processed multiple times.
If a chargeback is filed, you will be notified by email. We will ask you for additional information in case we need to open a dispute with regard to this chargeback. We will also check if you are eligible for PayPal Seller Protection.
However, the credit card company determines if a chargeback is completed or canceled.
For more information about chargebacks and how to prevent them, click on Security at the bottom of any PayPal page.
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