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Help Center > PayPal Basics/Security & Protections > What is PayPal Seller Protection and how do I qualify?

What is PayPal Seller Protection and how do I qualify?

PayPal Seller Protection protects you against potential losses from buyer complaints or chargebacks in the event of unauthorized payments or when the buyer does not receive an item.
If a buyer submits a complaint or a chargeback and you are covered by Seller Protection, then PayPal will put a temporary hold on the transaction. You will be notified by email about this. You can also view this in your Resolution Center.In cases of an unauthorized transaction, we will ask you to provide proof of shipment. If the buyer opens a complaint for not having received the item, then we will ask you to provide us with proof of delivery.
As soon as we have your information, PayPal will determine whether the transaction is eligible for Seller Protection. If so, we will remove the temporary hold on the transaction and return the full amount to your account. If the transaction is not eligible, then the amount of the payment will be credited to the buyer's PayPal account.

To be eligible for PayPal Seller Protection, you must meet all of the following conditions:

  1. On the Transaction Details page of your account, PayPal must have indicated that the transaction is eligible for Seller Protection.
  2. Post the item to the shipping address on the Transaction Details page.
  3. Follow the requirements for shipping.
  4. You must accept one single payment from one single PayPal account for the purchase (part payments or payments in instalments are excluded).
  5. You must respond to PayPal's requests for documentation and other information that is reasonably required by PayPal to investigate the matter in a timely manner.

You will find all the information in our User Agreement.

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